Financial Center Manager

Bank of America; Skokie (IL); On-site; USD 72,000 - 104,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a financial center, focusing on client satisfaction and operational excellence. This role involves developing talent, managing client interactions, and ensuring a cohesive team environment. The ideal candidate will possess strong leadership skills, a commitment to client success, and the ability to drive business results. Join a company that values diversity and offers flexibility, while providing opportunities for personal and professional growth in a supportive atmosphere. Make a meaningful impact in the financial lives of clients and contribute to the success of a forward-thinking organization.

Benefits

Competitive Benefits

Paid Time Off

Discretionary Incentive Eligibility

Flexible Work Environment

Qualifications

• 1+ years leadership experience in coaching, training, or motivating teams.
• Strong critical thinking and problem-solving skills are essential.

Responsibilities

• Manage a financial center and its employees on a day-to-day basis.
• Foster a client-centric environment and drive operational excellence.

Skills

Leadership Experience

Customer and Client Focus

Business Operations Management

Critical Thinking

Problem Solving

Bilingual Skills

Education

High School Diploma / GED

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

1. Develops talent, including proactive sourcing of candidates
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence by engaging employees on business strategy
7. Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

1. Breaks down barriers to create a more inclusive environment that supports company D&I goals
2. Challenges end-to-end process efficiency and effectiveness, champions data-driven decision-making, and removes obstacles to optimize operations
3. Contributes to enterprise strategy and influences messaging to connect team contributions to business purpose, results, and success
4. Inspects and challenges risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization
5. Coaches to sustain and elevate organizational performance while differentiating to ensure pay for performance
6. Efficiently allocates and manages resources across the organization to drive short and long-term profitability
7. Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
8. Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage

Required Qualifications:

1. 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
2. Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
3. Collaborates effectively to get things done, building and nurturing strong relationships.
4. Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
5. Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
6. Communicates effectively and confidently, and is comfortable engaging all clients.
7. Has the ability to learn and adapt to new information and technology platforms.
8. Applies strong critical thinking and problem-solving skills to meet clients’ needs.
9. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
10. Efficiently manages your time and capacity.
11. Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
12. Can interpret performance results, find opportunities to drive success and hold others accountable to results.
13. Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. 1+ years management experience including hiring, coaching, and developing direct reports
2. Experience in financial services and knowledge of financial services industry, products, and solutions.
3. Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
4. Bilingual skills.

Skills:

1. Customer and Client Focus
2. Business Operations Management
3. High School Diploma / GED / Secondary School or equivalent

$72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education, and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.