Financial Center Manager Associate III - Wicker Park

Fifth Third; Chicago (IL); On-site; USD 60,000 - 124,000; Full time

Job summary

An established industry player is seeking a Financial Center Manager to lead a dynamic team in Chicago. This pivotal role involves driving customer engagement and business growth while fostering a supportive and inclusive environment. As a leader, you will coach your team to deliver exceptional service and develop strategies that enhance customer relationships. Join a company that values your contributions and offers a comprehensive benefits package, including health coverage and a generous 401(k) plan. If you are passionate about banking and community engagement, this is the perfect opportunity for you to make a lasting impact.

Benefits

401(k) Plan with Employer Match

Comprehensive Medical Coverage

Dental and Vision Insurance

Flexible Paid Time Off

Employee Stock Purchase Plan

Mental and Physical Wellness Programs

Qualifications

• Experience in managing a sales team and driving customer engagement.
• Ability to analyze financial information and make sound decisions.

Responsibilities

• Lead and coach a team to provide exceptional customer experiences.
• Develop and implement strategies to grow the financial center's business.

Skills

Leadership

Sales Management

Customer Relationship Management

Financial Analysis

Education

College Degree

3+ Years Leadership Experience

Job description

Financial Center Manager III - Wicker Park page is loaded

Financial Center Manager III - Wicker Park

Apply locations Chicago, IL time type Full time posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R56978

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

As a Financial Center Manager, you will:

• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Enjoy a well-rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support.
• Serve as part of a team focused on improving lives and communities.
• Drive the growth of the small business book of business for the Financial Center.

GENERAL FUNCTION: The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. Works to actively strengthen the financial center's book of business while providing an exceptional customer experience. Provides direction and oversight to the sales and service support, daily operations, and staffing needs, etc. to ensure high level of quality. Each financial center is tiered based on factors such as the number of households, revenue and opportunity. The FCM is accountable for the sustainment and growth of the business. The FCM will promote business growth through the development of deposits, assets, fee-based services and the development and retention of new and existing consumer and business customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Deepen Consumer and Small Business customer relationships by providing a memorable customer experience
• Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team
• Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
• Responsible for sourcing, developing, coaching and leading a team that reinforces our Core Values and business strategies
• Cultivate a One Bank culture that proactively collaborates with business partners
• Participate in activities that benefit the communities we serve
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES: Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or three (3) or more years of leadership experience in a sales environment
• Previous management experienced required
• Experience in financial industry and managing a P&L preferred
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Ability to successfully execute and coach sales activities
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration requiredforemployment in this position

WORKING CONDITIONS:

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits.

Benefits:

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

Compensation:

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance

Financial Center Manager III - Wicker ParkTotal Base Pay Range 60,100.00 - 123,200.00 USD AnnualLOCATION -- Chicago, Illinois 60642

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Us

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people while offering:
• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.
• An environment where we win together by celebrating achievements and working collaboratively.
• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.

We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.