Financial Center Manager

Bank of America; Austin (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking financial institution as a Financial Center Manager, where you'll lead a team to deliver exceptional client experiences. This role emphasizes operational excellence and talent development while fostering a culture of inclusivity and client focus. You'll be empowered to drive results and make a meaningful impact in the community. With ample opportunities for growth and a commitment to employee wellness, this position is ideal for those looking to build a rewarding career in the financial sector. If you're passionate about leading teams and enhancing client relationships, this is the perfect opportunity for you.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Employee Discounts

Flexible Work Hours

Qualifications

• Strong leadership skills with a focus on coaching and talent development.
• Ability to foster a client-centric culture and manage operational excellence.

Responsibilities

• Manage financial center operations and ensure client satisfaction.
• Develop talent and manage team performance to drive business results.

Skills

Coaching

Customer Service Management

Performance Management

Talent Development

Business Operations Management

Recruiting

Risk Management

Sales Performance Management

Inclusive Leadership

Problem Solving

Education

High School Diploma / GED

Job description

Financial Center Manager

Cedar Park, Texas;Austin, Texas; Pflugerville, Texas

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

**Responsibilities:**

+ Develops talent, including proactive sourcing of candidates

+ Manages client traffic, engaging and appropriately routing clients, and fostering client retention

+ Manages business results through formalized management routines and coaching

+ Creates a world class client experience environment

+ Manages market-level initiative prescribed by market leaders

+ Drives operational excellence by engaging employees on business strategy

+ Manages organizational priorities and effective execution

**Managerial Responsibilities:**

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

+ Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

+ Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

+ Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

+ Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

+ People Manager & Coach: Knows and develops team members through coaching and feedback.

+ Financial Steward: Manages expenses and demonstrates an owner’s mindset.

+ Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

+ Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

**Skills:**

+ Coaching

+ Customer Service Management

+ Customer and Client Focus

+ Performance Management

+ Talent Development

+ Business Operations Management

+ Recruiting

+ Result Orientation

+ Risk Management

+ Sales Performance Management

+ Inclusive Leadership

+ Leadership Development

+ Prioritization

+ Problem Solving

+ Referral Management

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

****This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.****

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notic...) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.