Financial Center Manager

Bank of America; Town of Texas, Cedar Park (WI, TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated manager to lead a financial center. This role involves overseeing daily operations, fostering a client-focused culture, and developing talent within the team. The ideal candidate will ensure operational excellence while managing client relationships and driving business results. Join a company committed to diversity and inclusion, where your leadership can make a significant impact on both clients and employees. If you are passionate about coaching and customer service, this is an excellent opportunity to grow your career in a supportive environment.

Qualifications

• Strong leadership and coaching skills to develop team members.
• Ability to manage client relationships and ensure satisfaction.

Responsibilities

• Manage a financial center and foster a client-centric environment.
• Develop talent and manage business results through effective coaching.
• Drive operational excellence and manage organizational priorities.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

1. Develop talent, including proactive sourcing of candidates
2. Manage client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manage business results through formalized management routines and coaching
4. Create a world-class client experience environment
5. Manage market-level initiatives prescribed by market leaders
6. Drive operational excellence by engaging employees on business strategy
7. Manage organizational priorities and effective execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

1. Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
2. Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.
3. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the 'why', and connect contributions to business results.
4. Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
5. People Manager & Coach: Knows and develops team members through coaching and feedback.
6. Financial Steward: Manages expenses and demonstrates an owner’s mindset.
7. Enterprise Talent Leader: Recruits, on-boards, and develops talent, and supports talent mobility for career growth.
8. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

1. Coaching
2. Customer Service Management
3. Customer and Client Focus
4. Performance Management
5. Talent Development
6. Business Operations Management
7. Recruiting
8. Result Orientation
9. Risk Management
10. Sales Performance Management
11. Inclusive Leadership
12. Leadership Development
13. Prioritization
14. Problem Solving
15. Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40