Financial Center Manager - New Albany State Street

Bank of America; New Albany (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a financial center, driving operational excellence while fostering a client-focused environment. This role emphasizes talent development, effective team management, and a commitment to delivering exceptional client experiences. With a strong focus on diversity and inclusion, the organization values individuals who can inspire and lead teams to achieve their goals. Join a company dedicated to making a positive impact on clients' financial lives and enjoy a supportive workplace that prioritizes your growth and well-being.

Qualifications

• 1+ years leadership experience in coaching, training, or motivating teams.
• Strong problem-solving skills and ability to manage complexity.

Responsibilities

• Manage financial center operations and foster a client-centric culture.
• Develop talent and manage client traffic to enhance retention.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

1. Develops talent, including proactive sourcing of candidates
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world-class client experience environment
5. Manages market-level initiatives prescribed by market leaders
6. Drives operational excellence by engaging employees on business strategy
7. Manages organizational priorities and effective execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

1. Breaks down barriers to create a more inclusive environment that supports company D&I goals
2. Challenges end-to-end process efficiency and effectiveness, champions data-driven decision-making, and removes obstacles to optimize operations
3. Contributes to enterprise strategy and influences messaging to connect team contributions to business purpose, results, and success
4. Inspects and challenges risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization
5. Coaches to sustain and elevate organizational performance while differentiating to ensure pay for performance
6. Efficiently allocates and manages resources across the organization to drive short and long-term profitability
7. Inspects and manages the health of the bench to ensure succession for the organization while supporting enterprise talent needs
8. Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage

Required Qualifications:

1. 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
2. Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
3. Collaborates effectively to get things done, building and nurturing strong relationships.
4. Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
5. Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
6. Communicates effectively and confidently, and is comfortable engaging all clients.
7. Has the ability to learn and adapt to new information and technology platforms.
8. Applies strong critical thinking and problem-solving skills to meet clients’ needs.
9. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
10. Efficiently manages time and capacity.
11. Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
12. Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
13. Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. 1+ years management experience including hiring, coaching, and developing direct reports
2. Experience in financial services and knowledge of financial services industry, products, and solutions.
3. Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
4. Bilingual skills.

Skills:

1. Customer Service Management
2. Performance Management
3. Coaching
4. Customer and Client Focus
5. Talent Development
6. Risk Management
7. Sales Performance Management
8. Business Operations Management
9. Recruiting
10. Result Orientation
11. Referral Management
12. Leadership Development
13. Inclusive Leadership
14. Prioritization
15. Problem Solving

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40