Financial Center Assistant Manager - Vienna Financial Center

New Jersey Department of Children and Families; Vienna (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading financial institution seeks a manager for its financial center in Virginia, responsible for client engagement and operational excellence. The role requires strong leadership skills and a focus on customer service to drive performance. Ideal candidates should possess a high school diploma along with relevant management experience, ensuring adherence to policies and enhancing client experiences.

Qualifications

• Minimum education: High School Diploma/GED.
• Strong customer service and performance coaching experience needed.
• Leadership and problem-solving skills required.

Responsibilities

• Manage client traffic and foster retention.
• Oversee teller line performance and policy adherence.
• Drive operational excellence and execute market-level initiatives.

Skills

Customer Service Management

Performance Management

Coaching

Client Focus

Risk Management

Leadership Development

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities:

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiatives prescribed by market leaders

• Drives operational excellence by engaging employees on business strategy

• Manages organizational priorities and effective execution

Skills:

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40