Market Financial Center Manager - Loudoun

Bank of America; Oakton (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Market Financial Center Manager in Virginia. This role involves managing client interactions, fostering team performance, and driving operational excellence. Ideal candidates will have strong leadership skills, customer service expertise, and a commitment to delivering exceptional client experiences.

Qualifications

• 1+ years leadership experience in coaching, training, or motivating a diverse team.
• Strong financial and business acumen, including leading managers and interpreting financial reports.
• Proven customer service skills and problem resolution abilities.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic, engage clients, route them appropriately, and foster client retention.
• Create a world-class client experience environment.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Market Financial Center Manager - Loudoun

Vienna, Virginia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and a level of flexibility based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

1. Operate as a backup financial center leader within a market
2. Manage client traffic, engage clients, route them appropriately, and foster client retention
3. Manage business results through management routines and coaching
4. Create a world-class client experience environment
5. Manage market-level initiatives prescribed by market leaders
6. Drive operational excellence

Required Qualifications:

• 1+ years leadership experience in coaching, training, or motivating a diverse team
• Ability to influence and collaborate outside reporting lines to achieve shared goals
• Proven customer service skills and problem resolution abilities
• Strong financial and business acumen, including leading managers and interpreting financial reports
• Ability to balance risk and make sound decisions
• Strong interpersonal, organizational, and communication skills
• Proficiency in computer skills and programs like Microsoft Office
• Ability to pass pre-employment assessments and comply with requirements
• Availability for weekends and extended hours; ability to travel within the market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing
• Experience in consumer banking, financial services, mortgage, retail, or hospitality
• Undergraduate degree
• Bilingual proficiency

Skills:

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America is an equal opportunity employer. For more information, view the 'Know your Rights' poster and the LA County Fair Chance Ordinance links provided.