Financial Care Advocate I

Downtown Evansville Inc; Evansville (IN); Hybrid; USD 23,000 - 33,000; Full time

Job summary

Deaconess Health System in Evansville, IN seeks a Financial Care Advocate I to help patients navigate their healthcare journey with registration, insurance verification, and financial assistance support.

You will work in a fast-paced, customer-focused team, handling cash and coordinating with clinical staff to ensure smooth admissions and care coordination. Prior experience in medical billing or hospital registration is valued.

Qualifications

• Completion of High School or GED is required.
• Two to four years of experience in a physician office, hospital registration, collection agency, hospital or professional billing, or training at an educational institution that includes medical billing is required.

Responsibilities

• Assist patients with registration, insurance verification, payment collection, and financial assistance resources.
• Deliver exceptional customer service while ensuring compliance with applicable regulations and hospital policies.
• Support patient access and account management through registration, financial counseling, cash handling, and administrative functions.
• Collaborate with clinical and operational teams to facilitate patient admissions and care coordination.
• Provide cross-coverage within the Access Department and perform other duties as assigned.

Skills

Customer service

Education

High School diploma or GED

Job description

Requisition Number: FINAN019311

• Posted : August 25, 2026
• Full-Time
• On-site
• Hourly Range : $17.03 USD to $23.85 USD

Locations

Showing 1 location

Evansville, IN 47710, USA

Description

Join our Team as a Financial Care Advocate I

Are you passionate about helping patients navigate their healthcare experience while providing exceptional customer service? We’re looking for a compassionate, caring, and dedicated Financial Care Advocate I to join our team and help us continue our tradition of excellence.

In this role, you’ll serve as an important resource for patients by assisting with registration, insurance verification, payment collection, and financial assistance information. As a trusted ambassador of Deaconess, you’ll help create a welcoming environment built on courtesy, respect, empathy, dignity, and optimism while ensuring patients receive the support they need throughout their healthcare journey.

What You’ll Do:

• Assist patients with registration, insurance verification, payment collection, and financial assistance resources.
• Deliver exceptional customer service while ensuring compliance with applicable regulations and hospital policies.
• Support patient access and account management through registration, financial counseling, cash handling, and administrative functions.
• Collaborate with clinical and operational teams to facilitate patient admissions and care coordination.
• Provide cross-coverage within the Access Department and perform other duties as assigned.

Education & Experience:

• Completion of High School or GED is required.
• Two to four years of experience in a physician office, hospital registration, collection agency, hospital or professional billing, or training at an educational institution that includes medical billing is required.

If you enjoy helping others, thrive in a fast-paced service environment, and are committed to supporting patients through both their healthcare and financial journeys, we encourage you to apply and become part of our team.

Midtown Campus
M-F 12:30pm-9:00pm
Every Other Weekend Required
Midtown Post Admit Team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.