Financial Assistance Representative - South/Central NJ

Hackensack Meridian Health Inc.; Perth Amboy, Northern (NJ, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Hackensack Meridian Health in New Jersey is seeking a Financial Assistance Representative to screen uninsured or underinsured patients for NJ Medicaid, Charity Care, and Get Covered NJ, and help complete the required applications either bedside, in the office, or by phone.

You will review documentation, ensure compliance with federal and state regulations, and coordinate the follow-up to enroll patients in NJ Family Care.

Qualifications

• High School diploma or GED required.
• Experience with NJ Charity Care or Medicaid programs preferred.
• Bilingual Spanish preferred.
• Must pass PE certification and CAC upon hire.

Responsibilities

• Screen patients lacking insurance for NJ Medicaid and Charity Care.
• Assist in completing NJ Get Covered NJ, NJFC applications.
• Process Presumptive Eligibility Medicaid and ensure enrollment.
• Travel between hospital facilities in NJ south/central region.
• Provide timely updates for reimbursements.

Skills

Customer Service

Written & Verbal Communication

Critical Thinking

Attention to Detail

Teamwork

Travel Flexibility

Education

High School Diploma/GED

Tools

Microsoft Office/Google Suite

Patient Management System

Document Imaging

PDF Creators

Website Applications

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Financial Assistance Representative is responsible for screening patients who have no insurance or are under insured for State of New Jersey (NJ) Medicaid, State of NJ Charity Care or State of NJ Get Covered NJ Marketplace and assist in completing the appropriate applications, either face to face (bedside or office appointment) or by phone. Directly responsible for accurately processing Presumptive Eligibility (PE) Medicaid and for the follow up process to ensure patients become enrolled in NJ Family Care (NJFC). Review all supporting documentation. Is compliant with all Federal and State regulations. Provides timely updates to ensure successful reimbursement.

This is going to be an onsite position and will require to travel between different hospital facilities within the south/central region of New Jersey.

The hours for this role will be 7:00am-3:30pm.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications.
• Uses customer service skills to increase patient satisfaction.
• Strong critical thinking skills.
• Strong, clear written and verbal communications.
• Attention to detail.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
• Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA

Education, Knowledge, Skills and Abilities Preferred

• Bi-lingual (Spanish) Preferred.
• One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.

Licenses and Certifications Required

• Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ.
• Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.