Financial Applications Support Senior Analyst

Holland & Knight LLP; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life & AD&D

Disability insurance

FSAs/HSAs

401(k) with Profit Sharing

Paid holidays

Paid time off

Job summary

Holland & Knight in Tampa, FL seeks a Financial Applications Support Senior Analyst to provide expert-level support for finance and reporting applications. You will troubleshoot complex issues, coordinate with vendors, and document processes while handling multiple high-priority tasks.

The role requires a strong data-analysis mindset, excellent customer service, and the ability to support mid-month and month-end activities.

Qualifications

• Bachelor's degree in information systems, Information Technology, or related field.
• 7+ years relevant application experience required.
• Experience in law firms or financial services a plus.

Responsibilities

• Provide expert-level support and maintenance to finance and reporting applications.
• Troubleshoot and resolve complex application issues and perform advanced testing.
• Escalate to vendors when needed and manage activities until issues are resolved.
• Review incident history and implement corrective actions to prevent recurrence.
• Develop comprehensive documentation for all work functions and support ad hoc reporting.
• Participate in mid-month and month-end processes and support new or enhanced systems.

Skills

Transact-SQL

Data analysis

Customer service

Communication

Multi-tasking

Education

Bachelor's degree in information systems/IT

Tools

Microsoft Office 365

Vendor support tools

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

General Description

The Financial Applications Support Senior Analyst is responsible for application and system support, testing to ensure financial reporting quality, and installing new products. This role manages Tier 1 and 2 service calls, incidents, and work orders for internal clients and projects. The analyst should have strong technical skills, advanced analytics, customer service expertise, and be able to handle multiple high-priority tasks efficiently.

Key Responsibilities and Essential Job Functions

• Provide expert-level support and maintenance to various finance and reporting applications.
• Troubleshoot, research, and efficiently resolve complex application issues.
• Appropriately escalates issues that require vendor support and manages required vendor activities until issues are resolved.
• Review incident history for recurring issues and advise on / implement corrective action.
• Execute advanced testing and QA requirements in support of problem resolution.
• Execute corrective actions to ensure problems are not repeated.
• Update and/or establish comprehensive documentation for all work functions.
• Handle requests for ad hoc reporting.
• Prepare detailed documentation to support new or enhanced systems and applications.
• Perform ongoing maintenance and review of applications systems and programs; identify problems and develop appropriate solutions.
• Participate in routine mid-month and month-end processes.
• Provide advanced application assistance and support to finance and accounting users.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills

• Excellent Customer Service skills.
• Strong communication skills.
• Knowledge of Transact-SQL and strong data analysis skills.
• Proven ability to successfully manage multiple high-priority tasks.
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Qualifications & Education

• Bachelor’s degree in information systems, Information Technology, or related field.
• 7+ years relevant application experience required.

Preferred Qualifications & Education

• Law firm or financial industry experience preferred.

Physical Requirements

Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage.

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer:

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally.

Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth.

The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.