Financial Applications Support Senior Analyst

Holland & Knight LLP; Tampa (FL); Sur place; USD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

401(k) with profit sharing

Paid holidays & time off

Disability insurance

Well-being & health resources

Résumé du poste

Holland & Knight LLP in Tampa, FL seeks a Financial Applications Support Senior Analyst to maintain finance and reporting systems, perform testing, and manage incidents from Tier 1 to Tier 2. The role requires strong technical and analytical skills and a customer-focused approach to support internal clients.

The candidate will help implement new products, document processes, and assist with month-end procedures while prioritizing multiple high-priority tasks in a law firm environment.

Qualifications

• Bachelor's degree in information systems, information technology, or related field.
• 7+ years of relevant application experience required.

Responsabilités

• Provide expert-level support and maintenance to finance and reporting applications.
• Troubleshoot and resolve complex application issues and manage vendor escalation if needed.
• Prepare detailed documentation and support ad hoc reporting.
• Participate in mid-month and month-end processes and ensure QA of changes.
• Maintain regular, predictable work hours and support business needs.

Connaissances

Customer service

Communication

Transact-SQL

Data analysis

MS Office / Microsoft 365

Formation

Bachelor's in information systems / IT / related field

Description du poste

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

General Description

The Financial Applications Support Senior Analyst is responsible for application and system support, testing to ensure financial reporting quality, and installing new products. This role manages Tier 1 and 2 service calls, incidents, and work orders for internal clients and projects. The analyst should have strong technical skills, advanced analytics, customer service expertise, and be able to handle multiple high-priority tasks efficiently.

Key Responsibilities And Essential Job Functions

• Provide expert-level support and maintenance to various finance and reporting applications.
• Troubleshoot, research, and efficiently resolve complex application issues.
• Appropriately escalated issues that require vendor support and manage required vendor activities until issues are resolved.
• Review incident history for recurring issues and advise on / implement corrective action.
• Execute advanced testing and QA requirements in support of problem resolution.
• Execute corrective actions to ensure problems are not repeated.
• Update and/or establish comprehensive documentation for all work functions.
• Handle requests for ad hoc reporting.
• Prepare detailed documentation to support new or enhanced systems and applications.
• Perform ongoing maintenance and review of applications systems and programs; identify problems and develop appropriate solutions.
• Participate in routine mid-month and month-end processes.
• Provide advanced application assistance and support to finance and accounting users.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills

• Excellent Customer Service skills.
• Strong communication skills.
• Knowledge of Transact-SQL and strong data analysis skills.
• Proven ability to successfully manage multiple high-priority tasks.
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Qualifications & Education

• Bachelor's degree in information systems, Information Technology, or related field.
• 7+ years relevant application experience required.

Preferred Qualifications & Education

• Law firm or financial industry experience preferred.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer:

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.