Financial and Scheduling Coordinator

Smile Doctors LLC; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and aligners

Job summary

Smile Doctors LLC is seeking a financial and scheduling coordinator to join our growing team. You will handle a mix of financial, administrative, and insurance-related duties, plus direct patient scheduling, greeting, and follow-up.

Responsibilities include communicating with patients about past-due balances, collecting payments, arranging payment plans, verifying insurance, processing claims, HIPAA compliance, and maintaining patient ledgers.

Qualifications

• High School diploma required.
• Minimum of 1 year experience in billing, collections, or insurance processing.
• Basic knowledge of computer and standard office equipment.
• Basic knowledge of mathematical principals.
• Basic knowledge of current collection laws preferred.
• Basic knowledge of insurance administration or processing.
• Intermediate knowledge of MS Office Applications with proficiency in SharePoint & Excel.

Responsibilities

• Communicate with patients regarding past due accounts using phone, email, and text messaging.
• Work with clinic team members to ensure payments are collected.
• Collect and process payments on past due accounts.
• Work with patients to make payment arrangements as necessary.
• Perform general office and administrative duties assisting with the patient process.
• Greet and schedule patients.
• Answer phone calls.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility, submit insurance claims, and manage process until claim is funded.
• May reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
• Adjust patient ledgers.

Skills

Customer service

Organization & time management

Problem-solving

Fast-paced culture

Education

High school diploma

Tools

MS Office

SharePoint

Excel

Job description

Looking for a career that makes you smile? We’re seeking a financial and scheduling coordinator to join our growing team. Responsible for performing various financial, administrative, and insurance-related activities, as well as direct patient scheduling, greeting, and appointment follow-up. Contacts patients regarding past-due balances and facilitates payment arrangements. Verifies insurance coverage and clarifies available financial resources for patient care.

How you’ll make us better:

• Communicate with patients regarding past due accounts using phone, email, and text messaging
• Work with clinic team members to ensure payments are collected
• Collect and process payments on past due accounts
• Work with patients to make payment arrangements as necessary
• Perform general office and administrative duties assisting with the patient process
• Greet and schedule patients
• Answer phone calls
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts)
• Verify patient eligibility, submit insurance claims, and manage process until claim is funded
• May reconcile cash balance and manage Account Receivables and Payables, including making bank deposits
• Adjust patient ledgers

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Skilled in customer service
• Skilled in organization and time management
• Skilled in problem-solving techniques
• Ability to work in a fast-paced, agile, and delivery-focused culture

Prerequisites for success:

• High School diploma required
• Minimum of 1 (one) year experience in billing, collections, or insurance processing
• Basic knowledge of computer and standard office equipment
• Basic knowledge of mathematical principals
• Basic knowledge of current collection laws preferred
• Basic knowledge of insurance administration or processing
• Intermediate knowledge of MS Office Applications with proficiency in SharePoint & Excel

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $18.40 - $23.70 This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.