Financial Analyst I - Hybrid

Aerospace; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

National Grid is seeking a Billing Analyst to support, analyze, and report on renewable energy billing programs. The role blends accounting, analytics, and IT liaison duties to ensure accurate monthly cycles and timely payments.

The ideal candidate has strong Excel skills, familiarity with SQL, and a bachelor’s degree in business or finance. You will document processes, develop new program requirements, and drive continuous improvement across billing operations in a dynamic energy space.

Qualifications

• Bachelor’s degree in business, systems, or financial area or equivalent work experience.
• Experience with an account-based billing system, preferably utility billing.
• Proficient in Microsoft Office (Excel/Word/PowerPoint/Access) and SQL desirable.

Responsibilities

• Prepare process workflows for renewable energy accounts from initiation to closure.
• Document monthly billing cycle and interview users/IT to develop flows.
• Track billing, analyze and resolve unbilled accounts, escalate unresolved issues.
• Create reports on billing metrics and payments; monitor payments monthly.
• Serve as liaison between NG users, IT, and external customers; handle escalations.
• Draft business requirements to implement new solar programs into billing system.
• Develop test conditions, execute tests, and report metrics.
• Plan deployment of IT solutions to billing systems, including required training.
• Create database queries to satisfy business requests and identify accounts.
• Stay updated on market/regulatory developments affecting renewable energy billing.
• Challenge existing processes to improve efficiency.

Skills

Analytical thinking

Attention to detail

Conceptual thinking

Impact and influence

Customer orientation

Education

Bachelor's degree in business, systems, or financial area

Tools

SQL

Microsoft Office

Job description

Job Description

SAP experience is a bonus

Analytical skills; better than intermediate with excel skills; accounting background

Job Purpose:

Renewable energy, such as solar, wind, and hydro, has grown significantly at National Grid. New and complex billing programs have been developed by National Grid to bill and credit these renewable energy accounts. National Grid is seeking billing analysts to support, analyze, and report on the existing renewable energy programs, as well as design, test, and implement the upcoming new programs.

Key Accountabilities:

• Prepare process workflows to show an account’s lifecycle from account initiation to account closure. Document the monthly billing cycle for renewable energy accounts. Interview end users and IT resources to develop the process flows.
• Track and monitor accounts for billing. Analyze and resolve accounts that do not bill and escalat those that cannot be resolved. Write reports tracking billing percentages and time to resolve.
• Analyze and track user reported issues. Identify root cause and communicate resolutions to end-users. Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics.
• Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls. Identify any issues and correct as needed. Analyze and answer customer questions on payments. Report on metrics.
• Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues.
• Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews.
• Create test conditions to ensure business requirements are met by the updated billing system. Execute the test conditions and report on metrics.
• Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training.
• Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
• Keep up to date with market / regulatory developments for utilizes and renewable energies in order to ensure the optimization of best practice for National Grid.
• Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.

Knowledge & Experience Requirements:

Employeesare expected to have the knowledge & experience listed below.

• A bachelor’s degree in a business, systems, or financial area; or equivalent work experience.
• Knowledge and experience with an account-based billing systems, especially a utility billing system, preferred but not required.
• Able to manage one’s own work, especially when having multiple tasks and duties.
• Utility industry experience is preferred but not required.
• Knowledge of National Grid's business operations, company policies, and business systems preferred, but not required.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
• Proficient in relational database querying techniques (SQL) desirable.
• Experience and proficiency in National Grid billing systems is desirable.

Capability Requirements:

• Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation)
• Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case
• Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations
• Attention to Detail: Reviews accuracy of own work and checks that all details are completed
• Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation