Senior Billing Data Analyst, Third Party Attachments

National Grid; City of Syracuse (NY); Hybrid; USD 102,000 - 120,000; Full time

Job summary

National Grid in Syracuse, NY is seeking a Senior Billing Data Analyst to lead billing, invoicing, and revenue reconciliation for third-party attachments.

The role blends financial analysis with data management and customer engagement, partnering with internal stakeholders to ensure accurate pole attachment billing and compliance within upstate New York.

Hybrid in-office/remote work; requires proficiency with SAP/NUB/GIS/STORMS and strong communication.

Qualifications

• Bachelor's degree in Finance / Accounting, Business Administration, Information Management / Technology, or related field.
• Experience with SAP Portal/GUI (NUB and GRC), PowerPlan, STORMS, and GIS.
• Strong communication skills for stakeholder discussions and reporting.

Responsibilities

• Manage billing and invoicing activities for third parties on National Grid assets.
• Reconcile billing data regularly to ensure accuracy and timeliness.
• Maintain and update rate calculations for third-party attachments.
• Support regulatory reporting and information requests related to charging.
• Coordinate with attachers and joint owners regarding payment and invoicing.
• Assist with audits and revenue reconciliation across pole attachment programs.
• Develop performance indicators and report on revenue reconciliation.

Skills

MS Office Suite

Strong communication skills

Driver's license

Education

Bachelor's degree in Finance / Accounting, Business Administration, Information Management / Technology, Engineering or equivalent

Tools

SAP Portal/GUI (NUB & GRC)

PowerPlan

STORMS

GIS

MS Excel

Job description

About us

National Grid is seeking a Senior Billing Data Analyst for the Third-Party Attachments team, located in the Syracuse, NY location. This will be a hybrid role with time spent in office and remote.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Data informed decision-making is at the heart of what we do. The data and analytics professionals on the Data & Advanced Analytics team provide the data, analytics and insights that support the New England Electric team with delivering clean, fair and affordable electric power.

This is an exciting opportunity to work on advanced analytics, machine learning, business intelligence, and data platform development while partnering with stakeholders across the business to solve meaningful challenges.

Job Purpose

The Third Party Attachments team, part of National Grid's Transmission & Distribution Line Engineering & Standards organization, plays a critical role in supporting broadband, telecommunications, and other infrastructure providers that utilize National Grid's electric distribution system. The team manages the end-to-end attachment lifecycle, including application intake, engineering coordination, licensing, billing, invoicing, and electric make-ready activities for third-party customers attaching to National Grid-owned and jointly owned assets.

Reporting to the New York Third Party Attachments Manager, the Senior Billing Data Analyst is responsible for overseeing billing, invoicing, revenue reconciliation, and financial reporting activities associated with third-party attachments. This role partners with internal stakeholders, customers, and joint pole owners to ensure accurate billing for pole attachment rentals, inspections, underground conduit occupancy, and related services. The position offers the opportunity to combine financial analysis, data management, and customer engagement while supporting National Grid's commitment to expanding critical communications infrastructure across New York.

Key Accountabilities

• Manage billing and invoicing activities for third parties placing attachments on National Grid-owned and jointly owned assets.
• Administer recurring invoices for annual pole attachment rentals, inspections, underground conduit, and related services.
• Reconcile billing data regularly to ensure accuracy, completeness, and timely processing.
• Maintain and update rate calculations for third-party attachments.
• Support desktop reviews and related billing requirements, including updates to backend GIS and STORMS systems.
• Complete financial administration, reporting, and revenue reconciliation activities related to third-party attachments.
• Develop and maintain a thorough understanding of billing and invoicing requirements associated with third-party attachment processes.
• Apply and monitor billing and invoicing practices consistently and equitably for attachers, joint pole owners, and other relevant entities.
• Coordinate with attachers and joint owners regarding invoice processing and payment.
• Understand and monitor the financial obligations of attachers and joint pole owners.
• Support regulatory reporting and responses to information requests related to third-party attachment billing and invoicing.
• Coordinate with Non-Utility Billing (NUB), Collections, and external counsel regarding overdue or delinquent accounts.
• Manage billing and invoicing activities associated with joint ownership arrangements and other pole owners.
• Assist with customer billing and revenue reconciliation during periodic pole attachment audits.
• Assist in the development and implementation of asset and business strategies, policies, and procedures within the upstate New York jurisdiction to assure National Grid meets customer requirements and maintains system reliability.
• Ability to develop positive working relationships, internally and externally with a focus on the resolution of customer concerns (often relating to billing or company performance) and fulfill National Grid's contractual obligations.
• Develop and report on specific performance indicators to be established and communicated between all responsible organizations to address:
  • Revenue Reconciliation
  • Project budget, cost and schedule performance

Qualifications

Required:

• Strong overall PC skills with proficiency in MS Office Suite; especially MS Excel, Power Point, Outlook, and Word. Experience with Access beneficial, but not essential.
• Experience using and developing advanced proficiency in National Grid's financial, accounting, and process management systems, including SAP Portal/GUI (NUB and GRC), PowerPlan, STORMS, and GIS.
• Bachelor's degree in the fields of Finance / Accounting, Business Administration, Information Management / Technology, Engineering or equivalent years qualifying experience. A master's or other advanced degree or diverse utility management experience is preferred.
• Knowledge of budget process, financial accounting, customer relations and account management essential. Knowledge of National Grid engineering and design process, operations, and associated procurement and regulatory processes beneficial, but not essential.
• Strong communication skills necessitated for communication with internal and external stakeholders relating to billing and invoicing and presenting revenue / financial reviews and statements to National Grid leadership team.
• Valid driver's license and acceptable driving record.

Preferred:

• Ability to assist with developing and applying National Grid rates for joint use and joint ownership arrangements, including attachment fees and rates for related National Grid support services.
• Understanding process improvement and problem-solving techniques.
• Ability to read, understand and interpret language in attachment agreements, contracts and regulatory requirements.
• Analytical skills to aggregate and interpret information from different systems to aid in decision making.
• Understanding of legislative and regulatory directives relating to all aspects of the associated utility infrastructure attachments.
• Provide the required support for the proper representation of National Grid's position to regulatory and legislative staff in designated proceedings and associated regulatory Information Requests.
• Familiarity of advanced data analytic / visualization software such as Power BI or Tableau beneficial.

More Information

Why National Grid?

• Help shape the future of New York's electricity system.
• Work on high-impact initiatives that support reliability, affordability, and sustainability.
• Collaborate with industry-leading experts across operations, engineering, finance, and regulation.
• Gain exposure to critical infrastructure and business transformation programs.
• Be part of an organization committed to innovation, continuous improvement, and delivering value for customers and communities.

Salary

$102,000 - $120,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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