Financial Aid Training & Staff Development Lead

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 92,000 - 97,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks an Associate Director for Financial Aid Training and Staff Development to lead training, development, and policy guidance for the Scholarships and Student Aid office. This role drives onboarding, professional growth, and regulatory compliance across staff and operations, ensuring accurate, student-centered service.

The incumbent designs and evaluates materials, oversees summer awarding, and partners with campus stakeholders to strengthen service

Qualifications

• Knowledge of financial aid policies, procedures, and regulations.
• Experience supervising, coaching, and developing staff.
• Experience developing and delivering training curricula.
• Strong oral and written communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to professional, student-centered service.
• Proficiency with Microsoft Office and standard business tech.

Responsibilities

• Lead development, coordination, and delivery of training programs for staff.
• Serve as office-wide training leader and collaborate with Heels Hub One Stop partners.
• Design onboarding and ongoing professional development, role-specific training.
• Translate regulatory changes into clear training and communications.
• Assess training needs and apply adult learning principles.
• Provide supervision and leadership to financial aid processing staff.
• Oversee summer financial aid administration, budgeting and awarding processes.
• Advise on complex student situations with emphasis on compliance and service.

Skills

Financial aid policies

Staff supervision

Training development

Communication skills

Organizational skills

Problem solving

MS Office

Education

Post-Baccalaureate degree

Bachelor's degree acceptable

Tools

Banner/SIS systems

Job description

University of North Carolina at Chapel Hill seeks an Associate Director for Financial Aid Training and Staff Development to lead training, development, and policy guidance for the Scholarships and Student Aid office. This role drives onboarding, professional growth, and regulatory compliance across staff and operations, ensuring accurate, student-centered service.

The incumbent designs and evaluates materials, oversees summer awarding, and partners with campus stakeholders to strengthen service