Associate Director, Financial Aid Training & Staff Dev

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 92,000 - 97,000; Full time

Job summary

The University of North Carolina at Chapel Hill seeks an Associate Director for Financial Aid Training and Staff Development to lead the design, delivery, and evaluation of staff training across the Office of Scholarships and Student Aid.

You will supervise financial aid processing staff, oversee summer awarding, ensure compliance with federal and state regulations, and translate complex policy changes into clear training materials that improve accuracy, efficiency, and student outcomes.

Qualifications

• Knowledge of financial aid policies, procedures, and regulations.
• Experience supervising, coaching, and developing staff.
• Experience developing and delivering training curricula.
• Strong oral and written communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.

Responsibilities

• Lead development, coordination, and delivery of comprehensive training programs.
• Supervise staff, coach, and manage workflow and performance.
• Oversee summer financial aid administration and awarding processes.
• Ensure compliance with federal, state, and institutional regulations.
• Collaborate with leadership and campus partners to improve service delivery.

Skills

Leadership

Training design

Staff development

Communication

Problem solving

Multitasking

Education

Post-Baccalaureate degree or equivalent

Bachelor's degree

Tools

Banner

Microsoft Office

Student information systems

Job description

The University of North Carolina at Chapel Hill seeks an Associate Director for Financial Aid Training and Staff Development to lead the design, delivery, and evaluation of staff training across the Office of Scholarships and Student Aid.

You will supervise financial aid processing staff, oversee summer awarding, ensure compliance with federal and state regulations, and translate complex policy changes into clear training materials that improve accuracy, efficiency, and student outcomes.