Financial Aid Technician: Student Support & Eligibility

Georgia Department of Revenue; Griffin (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Georgia Department of Revenue is seeking a Financial Aid Technician based at Griffin Campus to assist students with applying for aid and manage inquiries. The role requires strong communication, customer service and administrative abilities, with duties including opening/closing the office and handling records in Banner FA.

The position supports the Office of Financial Aid across campuses and emphasizes a positive, welcoming service approach while working independently or with others.

Qualifications

• High School diploma/GED and one year of work-related experience.
• Preferred: Associate’s degree with two years of related work experience.
• Experience in administration within Financial Aid and Banner Financial Aid Module.

Responsibilities

• Assist students with applying for all types of financial aid and update on status.
• Open/close the Office of Financial Aid daily and manage inquiries.
• Communicate effectively, provide professional customer service and maintain records.
• Perform administrative duties to support the Office of Financial Aid.
• Disseminate general Financial Aid information and explain resources.
• Evaluate applications for basic eligibility and process documents in Banner.

Skills

Customer service

Interpersonal skills

Written & oral communication

Attention to detail

Education

High school diploma or GED

Associate’s degree (preferred)

Tools

Banner Financial Aid Module

Job description

Georgia Department of Revenue is seeking a Financial Aid Technician based at Griffin Campus to assist students with applying for aid and manage inquiries. The role requires strong communication, customer service and administrative abilities, with duties including opening/closing the office and handling records in Banner FA.

The position supports the Office of Financial Aid across campuses and emphasizes a positive, welcoming service approach while working independently or with others.