Financial Aid Staff Assistant, Divinity School

Duke PF; Durham (NC); On-site; USD 26,064 - 38,696; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement benefits

Family-friendly programs

Cultural programs

Job summary

Duke PF is hiring a Financial Aid Staff Assistant to join the Financial Aid team at Duke Divinity School in Durham, North Carolina. The role involves counseling students on financial aid processes, reviewing applications, and ensuring proper management of aids and communications. Ideal candidates should have a background in administrative support and experience in financial aid administration, along with proficiency in relevant software tools. The position offers a salary range of $18.92 to $28.09 per hour with additional benefits.

Qualifications

• 2 years of post‑secondary education in administrative support, business, or related field.
• 3 years of related clerical or administrative experience or equivalent.
• Ability to manage confidential information discreetly.

Responsibilities

• Counsel students on federal and institutional financial aid.
• Review financial aid applications and determine eligibility.
• Manage student communications for inquiries and responses.
• Ensure accuracy of financial aid awards on accounts.
• Administer federal work-study and external scholarship programs.
• Maintain online financial aid resources.
• Prepare financial aid reports as requested.
• Represent the Office of Financial Aid at events.

Skills

Clerical and accounting principles

Confidential information management

Communication skills

Proficiency with word processing

Familiarity with financial aid administration

Database management

Education

Two years of post‑secondary education in administrative support or related field

Tools

PeopleSoft

Slate

Zoom

PowerPoint

Job description

Financial Aid Staff Assistant, Divinity School

Work Arrangement: On‑Site

Requisition Number: 268695

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: May 14, 2026

Duke University is a leading research university located in Durham, North Carolina, known for its vibrant academic community.

Duke Divinity School is looking for a Financial Aid Staff Assistant to join our student‑focused, mission‑driven Financial Aid team. In this role, you will help prospective and current students understand and navigate the financial aid process, ensuring they can fully engage in their theological education.

You will work closely with students from inquiry through enrollment and beyond—answering questions, reviewing applications, packaging aid, and helping remove financial barriers to ministry preparation.

• Broad knowledge of clerical and accounting principles typically acquired through two years of post‑secondary education in administrative support, business, or a related field
• Three years of related clerical, administrative, or office support experience, or an equivalent combination of education and relevant experience
• Ability to manage confidential information with discretion and professionalism

Preferred Qualifications:

• 1–2 years of experience in financial aid administration, admissions, student services, or a related function in higher education
• Familiarity with financial aid policies, funding sources, and regulatory compliance
• Experience using higher education systems such as PeopleSoft, Slate, or similar databases

Other Requirements:

• Proficiency with word processing, databases, Zoom, and PowerPoint
• Ability to work a flexible schedule, including occasional evenings and weekends during recruitment or key processing periods
• This position is onsite, with work performed at Duke Divinity School in Durham, North Carolina

In this role, you will:

• Counsel prospective and current students on federal financial aid processes, institutional aid, and external funding opportunities
• Review financial aid applications and documentation, determine eligibility and financial need, and package aid according to federal, university, and divinity school policies and deadlines
• Manage student communications by responding to phone, email, and walk‑in inquiries promptly and professionally
• Ensure accuracy and timeliness of financial aid awards posted to students’ bursar accounts
• Administer key programs, including federal work‑study job postings, external scholarship processing, and divinity school institutional scholarships
• Maintain and enhance online resources, including the divinity school’s external scholarship webpage
• Coordinate with divinity school HR, hiring departments, and Duke University Student Employment on student hiring processes
• Prepare reports and data related to financial aid programs as requested by Duke University and the divinity school
• Represent the Office of Financial Aid at recruitment, yield, and admitted‑student events

Compensation:

Base salary range: $18.92 to $28.09 per hour (annualized). Additional benefits include medical and dental coverage, retirement benefits, and various family‑friendly and cultural programs.

Learn more at https://hr.duke.edu/benefits/.

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, pregnancy and related conditions, sexual orientation, or military status.

Essential Physical Job Functions:

Certain jobs at Duke University may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodations can be requested with Duke Access and Accommodations Services.

Job Code: 00000148 STAFF ASST

Job Level: 08