Financial Aid Specialist – Onsite at Divinity School

Duke Careers; Durham (NC); On-site; USD 26,174 - 38,572; Full time

Job summary

Duke Divinity School is seeking a Financial Aid Staff Assistant to help prospective and current students understand and navigate the financial aid process, assisting from inquiry through enrollment and beyond. This on-site role supports the mission-driven Financial Aid team in delivering accurate and timely aid.

You will package aid, communicate with students, and maintain online resources while ensuring compliance with federal and institutional policies.

Qualifications

• Broad knowledge of clerical and accounting principles typically acquired through two years of post-secondary education in administrative support, business, or a related field.
• Three years of related clerical, administrative, or office support experience, or an equivalent combination of education and relevant experience
• Ability to manage confidential information with discretion and professionalism

Responsibilities

• Counsel prospective and current students on federal financial aid processes, institutional aid, and external funding opportunities
• Review financial aid applications and documentation, determine eligibility and financial need, and package aid according to federal, University, and Divinity School policies and deadlines
• Manage student communications by responding to phone, email, and walk-in inquiries promptly and professionally
• Ensure accuracy and timeliness of financial aid awards posted to students’ bursar accounts
• Administer key programs, including federal work-study job postings, external scholarship processing, and Divinity School institutional scholarships
• Maintain and enhance online resources, including the Divinity School’s external scholarship webpage
• Coordinate with Divinity School HR, hiring departments, and Duke University Student Employment on student hiring processes
• Prepare reports and data related to financial aid programs as requested by Duke University and Duke Divinity School
• Represent the Office of Financial Aid at recruitment, yield, and admitted-student events

Skills

Administrative support

Confidential information handling

Discretion and professionalism

Education

Post-secondary education in admin support, business or related field

Tools

PeopleSoft

Slate

Job description

Duke Divinity School is seeking a Financial Aid Staff Assistant to help prospective and current students understand and navigate the financial aid process, assisting from inquiry through enrollment and beyond. This on-site role supports the mission-driven Financial Aid team in delivering accurate and timely aid.

You will package aid, communicate with students, and maintain online resources while ensuring compliance with federal and institutional policies.