Financial Aid Specialist

Collin College; Wylie (TX); On-site; USD 39,520 - 48,193; Full time

Job summary

Collin College is seeking candidates for a full-time position to assist students with financial aid and veterans benefits applications. The chosen candidate will perform verification on selected financial aid documents, provide information to students, and maintain office operations.

Applicants should possess an associate degree and have at least two years of experience. Knowledge of financial aid regulations and excellent communication skills are essential for success in this role.

Qualifications

• Minimum of two (2) years of related experience required.
• Knowledge of office equipment usage.
• Ability to communicate potential issues effectively.

Responsibilities

• Assist students with financial aid and veterans benefits applications.
• Verify and review financial aid documents for accuracy.
• Provide information regarding financial aid in person and over the phone.

Skills

Knowledge of federal and state Financial Aid regulations

Communication skills

Organizational skills

Ability to work in a fast-paced environment

Education

Associate degree from an accredited institution

Job description

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary

Serve as the first point of contact to assist students with financial aid and veterans benefits applications and processes, including completing forms, troubleshooting issues, and explaining awards and the refund process.

Essential Duties and Responsibilities

• Perform verification on selected financial aid students.
• Receive and review Financial Aid and Veteran Affairs incoming documents for completeness and accuracy.
• Assist students, staff, faculty and the general public with correct information and direction regarding financial aid and veterans benefits in person and over the telephone in a friendly and professional manner.
• Prepare documents for review including scanning and indexing, updating computer system with status of documents and other essential information, and communicating potential issues with advisors and/or leadership.
• Perform general office duties, including picking up and sending mail, sorting and distributing mail, filling out assorted forms such as scholarship and housing assistance forms, tracking office supply utilization, ordering office supplies, making copies as needed & filing all documents.
• Provide assistance to financial aid advisors during peak awarding times.
• Work in a fast-paced environment with constant interruptions and noise.

Supplemental Functions

• Perform other duties as assigned.
• Perform all duties and maintain all standards in accordance with college policies, procedures and core values.

Knowledge, Skills and Abilities

• Knowledge of federal and state Financial Aid and Veteran Affairs rules and regulations, as well as Collin policies and procedures.
• Knowledge of Banner/Global screens to ascertain required documents.
• Knowledge of all associated websites where applications and/or required processes (e.g., loan entrance and exit counseling) are located.
• Knowledge of all elements on all applications and forms students must submit.
• Knowledge of other departments' responsibilities/services that can affect a Financial Aid / Veteran Affairs student such as residency, dropping classes, etc.
• Written and verbal communication skills.
• Organizational skills.
• Ability to communicate potential issues to staff and leadership.
• Ability to work in fast‑paced environment.
• Ability to use a variety of office equipment.

Physical Demands, Working Conditions and Physical Effort

Sedentary Work – Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.

Requirements

Associate degree from an accredited institution.

A minimum of two (2) years of experience.

Preferred

Three (3) years of experience preferred.

Equivalency Language

In addition to minimum experience required, at least 60 semester hours OR at least two (2) additional years of directly related experience. A higher level degree than what is required for the job may be substituted for no more than one (1) year of the required work experience.

Security Sensitive Position

This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

Compensation and Employment

Full time

Hiring Minimum

$39,520.00

Hiring Maximum

$48,193.50

Application Submission Deadline

06/01/2026

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.