Financial Aid Specialist

Palm Beach State College; Boca Raton (FL); On-site; USD 43,754,000 - 59,171,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Educational leave

Public Service Loan Forgiveness

Job summary

Palm Beach State College seeks a Financial Aid Specialist to assist prospective and continuing students with all financial aid functions. You will guide on required documentation for appeals and update students on changes to income status, dependency overrides, and SAP considerations.

Some evenings, weekends, and holidays may be required, with travel to other PBSC campuses. The role involves intake via multiple formats, verification reviews, document processing, and system updates to ensure

Qualifications

• High school diploma or GED required with related position training.
• One year of related experience preferred.
• Familiarity with FERPA within 30 days of employment.

Responsibilities

• Assist students with financial aid issues via in person, phone, email, or online chat.
• Review documents for verification for students selected for verification.
• Process and log documents in the financial aid system.
• Update fields in systems to mark files ready for verification, packaging and disbursement.
• Liaise with departments and communicate information to appropriate personnel.
• Greet and assist visitors to the department and support staff as needed.
• Operate office equipment and provide training on software as necessary.
• Perform other job-related duties as assigned.

Skills

Attention to detail

Interpersonal skills

Time management

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

What We Offer

Join our team!

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About This Role

Responsible for assisting prospective and continuing students with all financial aid functions. Provides guidance on required documentation for students seeking a financial aid appeal. Updates students with results of changes made on student and families income status, dependency override, satisfactory academic progress or other special conditions that may arise. Must be able to work evenings, weekends, and possibly during holidays. Must be able to travel to any of the other campuses.

What a day of a Financial Aid Specialist looks like:

• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat.
• Reviews financial aid documents for students selected for verification to ensure completeness and accuracy.
• Processes and logs received documents in the system.
• Updates multiple required fields in Financial Aid systems to identify file as ready to be verified, packaged and subsequently disbursed.
• Gather routine oral information from, or make oral requests of, other administrative, maintenance or clerical employees and outside vendors, customers, or the public.
• Liaison among departments, functions or groups, within the College. Communicate information to appropriate personnel.
• Welcomes and assists persons who come into the department.
• Assists students and personnel with operating office equipment such as personal computers, printers, copying machines, and software programs, providing training when necessary.
• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education And Experience:

• High school diploma or GED with additional training related to the position
• One year of related experience

Knowledge Of:

• Microsoft Office Professional or similar application
• Family Educational Rights and Privacy Act (FERPA) within 30 days of employment

Skilled In:

• Attention to detail while maintaining effective time and task management

Ability To:

• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, Or Special Requirements:

• Regular physical attendance required
• Must not be debarred from Title IV Programs, and not in default on Title IV student loans
• Some periods throughout the year will require extended work hours including nights, weekends, and college closures

Education And Experience:

Preferred, but not a must:

• Associate degree

Work Environment and Physical Demand - Frequency

• Reach and grasp objects. - Hourly
• Stoop, bend, kneel, crouch, or crawl. - Occasionally
• Stand for extended periods of time. - Daily
• Use of video display terminal. - Hourly
• Use of manual dexterity and fine motor skills. - Daily
• Communicate information verbally. - Hourly
• Communicate information in writing. - Hourly
• Receive and understand information through oral and written communication. - Hourly
• Proofread and check documents for accuracy. - Hourly
• Work a fluctuating work schedule. - Occasionally

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $17.95, hourly; however, the offer may vary based on the candidate’s education and experience.

This position is open until filled with a first initial review on September 15, 2026.

Wait, there is more!

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Application Deadline

This position is open until filled