Financial Aid Representative

Community College of Allegheny County; Pennsylvania; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Coverage

Time Off

403(b) Match

Pension Plan

Life Insurance

Disability

FSAs

EAP

Tuition Waiver

Tuition Reimbursement

Job summary

Community College of Allegheny County is seeking a Financial Aid Representative to manage the full aid life cycle, from application through degree completion, at North Campus. The role requires a high school diploma or GED, with an associate degree preferred, and several years of relevant experience in a highly automated financial aid office.

Excellent customer service and multitasking are essential for success.

Qualifications

• Requires high school diploma or GED with preference for associate degree.
• Experience in financial aid or related field is preferred.
• Ability to work in a highly automated financial aid office.

Responsibilities

• Handle the complete financial aid life cycle from entry to completion.
• Explain aid programs and eligibility to students and families.
• Prepare federal aid information and conduct FAFSA appointments.
• Analyze system reports and notify students of changes.
• Support outreach, reporting, and monitoring activities.
• Supervise temporary staff and train personnel.
• Perform other duties as required.

Skills

Customer service

Time management

Multitasking

Communication skills

Public speaking

Teamwork

Education

High School diploma or GED

Associate degree preferred

Job description

Position Title

Financial Aid Representative (Reg FT)

Employment Type

Regular Full-Time

Department

Financial Aid

Campus

North Campus

Salary Grade

SEIU E - $20.43

Remote Work Option

Fully In-Person (May be subject to change)

Work Hours

Standard College hours are Monday – Friday, 8:30 am – 4:30 pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.

General Summary

Handles the entire financial aid life cycle process from students entry to the College to transfer/degree completion.

Requirements

Education and Experience: High School diploma or GED required, Associate degree preferred, plus three years of relevant experience gained through previous work experience; experience in financial aid or a related field is preferred. Preference will be given to individuals with more than minimum experience in a highly automated financial aid office at an institution that resembles The Community College of Allegheny County in size and complexity of program administration.

Certifications / Licenses

N/A.

Skills / Abilities Requirements

Should be able to tactfully and courteously answer questions and provide information. Knowledge as related to the specific needs of the department to perform responsibilities. Requires the ability to multi task, work well with others, and customer service mentality (both internal and external). Must be comfortable speaking before groups of students and parents. Must be able to relate effectively with students and parents and have strong organizational and time management skills. Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds. Excellent customer service skills. Ability to travel to perform work duties at any campus or center location within the CCAC system. Must be able to operate various office equipment, including a personal computer, and appropriate College software packages or equivalent. Should possess good organizational, customer service, communication, interpersonal and clerical skills. Detail oriented, ability to multi-task meet deadlines and be a team player. Required to have regular and timely attendance.

Physical Requirements

Works in a general office environment. Must be able to work in a general office environment with the ability to sit for at least 2 hours without interruption.

Duties

1. ASK, LISTEN, SOLVE.
2. Dialogues with students by phone, in person and/or virtually about financial aid eligibility, application procedures, aid programs, costs, indebtedness and financial planning and individualizes information to the particular needs and situation of the student.
3. Answers questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
4. Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions.
5. Analyzes various system-generated reports and notifies students of changes in eligibility of awards and alternatives to amend the situation, including: Daily mis-match reports, FATR report review.
6. Daily duties:
   • Loan certification preparation for Directors and Specialists
   • Scanning and linking documents into Perceptive Content
   • Conducting in person and virtual FAFSA Appointments
   • Email and text responses including follow-up
   • Applicable information system updates
   • Handling phones and walk-ins
7. Interfaces with students and lenders, employers, guarantee agencies and/or staff to resolve issues.
8. Assists with other financial and activities such as outreach, reporting and monitoring and vouchers.
9. Occasionally participates in hiring and oversees and trains temporary, work-study, part-time or full-time personnel.
10. Perform other duties for specific/unique needs of the department.
11. Perform other related duties as required or assigned.

Job Open Date

9/22/2026

Job Close Date

10/5/2026

Benefits

At CCAC, we take pride in offering an exceptional benefits package designed to support our employees’ personal and professional well-being:

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
• Additional Advantages: Free employee parking to make your commute easier.

Job Category

Office Support Staff/Maintenance/Housekeeping

Job Slot

0665

Clearances

Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available here.