Financial Aid Operations Manager

Operations Council; Edwardsville, Northern (IL, KY); Hybrid; USD 49,000 - 52,000; Full time

Benefits offered by this job

Healthcare (Medical/Dental/Vision)

Tuition waivers

Life insurance

Retirement plan

Paid vacation and sick leave

Job summary

Southern Illinois University Edwardsville (SIUE) is hiring an Assistant Director of Operations - Financial Aid (CS27-073) to lead the financial aid operations and ensure accurate disbursement and reporting. The role oversees the communication hub and staff, supports audits, and drives process improvements in a fast-paced environment.

The position requires a Bachelor's degree and relevant experience in higher education, with a Master's degree allowing substitution for one year of experience.

Qualifications

• Bachelor's degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One year of professional experience working in student services, financial aid/loans or a closely related field within higher education or a related agency.
• Masters Degree in an area consistent with the duties of the position may be substituted for one year of work experience.

Responsibilities

• Oversees unit reconciliation process and procedures.
• Develops and implements system to reconcile financial aid disbursement and reporting requirements.
• Ensures financial aid disbursements, adjustments, and account balances are processed accurately and in accordance with state regulations.
• Assist with federal, state, and institutional annual and ad hoc reporting, audits, and compliance activities.
• Resolves discrepancies between financial aid cash management and disbursement records, institutional systems, and external reporting systems.
• Oversees and supervises communication hub operations and assigned staff.
• Provides guidance and training to communication hub staff.
• Determines work assignments and reviews work product to ensure efficient and accurate customer service is provided.
• Ensures staff are up-to-date on financial aid issues, processes, and procedures to better assist clients utilizing the hub.
• Oversees workflow coordination.
• Reviews existing operations for workflow inefficiencies.
• Works with Associate Director to identify opportunities to improve efficiency, accuracy, and customer service within the communication hub and Financial Aid as a whole.
• Assists junior level staff communicating with students, parents, and university departments regarding complex and unusual financial aid reconciliation or disbursement cases.

Skills

Accounting procedures

Time management

Customer service

Communication

Leadership

Adaptability

Education

Bachelor's degree in business, communications, humanities, social sciences, or related field

Master's degree may substitute for one year experience

Job description

Southern Illinois University Edwardsville (SIUE) is hiring an Assistant Director of Operations - Financial Aid (CS27-073) to lead the financial aid operations and ensure accurate disbursement and reporting. The role oversees the communication hub and staff, supports audits, and drives process improvements in a fast-paced environment.

The position requires a Bachelor's degree and relevant experience in higher education, with a Master's degree allowing substitution for one year of experience.