Financial Aid Officer

Ancora Education; Fayetteville (NC); Vor Ort; USD 29.000 - 33.000; Vollzeit

Zusammenfassung

Ancora Education, including Miller-Motte Fayetteville, is seeking a Financial Aid Officer to guide students through Title IV funding options and ensure timely, compliant packaging of aid. The FAO will work with the Campus President to improve department quality and environment.

The role requires advising on FAFSA, loan entrances/exits, and verification, with coordination with admissions and CampusVue responsibilities. Strong communication and confidentiality are essential.

Qualifikationen

• High School Diploma (GED acceptable) from an accredited institution
• 1 year of experience in a customer service-related field
• Ability to multitask while maintaining organization
• Excellent verbal and written communication skills
• Demonstrated ability to maintain confidentiality
• Must not be in default on any federal student loan
• Associate’s degree or higher is preferred
• 1 year of prior experience in Financial Aid is preferred
• Experience with CampusVue is preferred

Aufgaben

• Advise incoming, continuing, and re-entry students on Title IV funds and resources to cover education costs.
• Answer questions about completing the FAFSA and Direct Loan Counseling.
• Complete verification on all applications selected by the Department of Education.
• Resolve conflicting information between financial aid documents and student files.
• Conduct financial aid estimates for prospective students.
• Submit files timely for Campus Compliance Specialist review with low error rate.
• Communicate with admissions to ensure documentation for packaging.
• Ensure files are uploaded into CampusVue.
• Provide updates to Campus President on missing documentation for Title IV funding.
• Advise students on Institutional Payment Plans (IPP) and assist in IPP completion.
• Use and track activities in CampusVue.
• Other duties as assigned.

Kenntnisse

Verbal and written communication

Customer service

Multitasking

Confidentiality

Ausbildung

High School Diploma

Associate degree or higher

CampusVue experience

Tools

CampusVue

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly 40 hours Clerical Miller-Motte - Fayetteville, Fayetteville, NC, US

Salary Range: $21.00 To $24.00 Hourly

Miller Motte College is part of Ancora Education. Ancora Education has been serving students through technical, skills-based training since 2013, and has become an industry leader in education.

Job Summary

The Financial Aid Officer (FAO) advises prospective and current students regarding financial aid options, including the availability of Title IV Programs. In this process, the FAO ensures that the customer has access to all relevant information, guidelines, and eligibility requirements, and supports the customer in applying for available financial aid. The FAO, working within company processes, ensures that students are packaged on time and within compliance standards. The FAO will work directly with the Campus President to develop improvements to the overall quality and environment of the Financial Aid Department.

Key Responsibilities

Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.

Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling

Complete verification on all applications selected by the Department of Education

Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file

Conduct financial aid estimates for students who are interested in enrollment

Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate

Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging

Ensure files are uploaded into the CampusVue operating system

Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding

Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.

Effectively use and track activities in CampusVue

Other duties as assigned

Experience and Education Required

• High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education


• 1 year of experience in a customer service-related field


• Ability to multitask while maintaining organization


• Excellent verbal and written communication skills


• Demonstrated ability to maintain confidentiality


• Must not be in default on any federal student loan

Experience and Education Preferred

• Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education


• 1 year of prior experience in Financial Aid


• Experience with CampusVue

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.