Financial Aid Counselors

Delaware State University; Dover (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

Delaware State University is seeking a Financial Aid Counselor to administer and award federal, state, and institutional aid to students. You will counsel students and families on the financial aid process, prepare aid packages, and ensure compliance with applicable regulations.

The role involves data extraction and reporting, coordinating documentation, and conducting workshops for students and the university community, with a focus on timely and accurate communication and student support.

Qualifications

• Knowledge of regulations governing financial aid and institutional compliance.
• Experience applying Title IV funding and packaging financial aid.
• Strong written and oral communication, customer service, and organizational skills.

Responsibilities

• Administer and award federal, state, and institutional financial aid.
• Counsel students and families on the financial aid process.
• Prepare financial aid packages for undergrad and graduate students.
• Collect data, request documentation, and disseminate confidential records.
• Conduct workshops and presentations for students and the University community.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Education

Bachelor's degree in Business or related field

Master’s degree desirable

Tools

Student Information System

Database reporting tools

Job description

General Description of the PositionThis position is directly responsible for administering and awarding financial aid to students and advises students and parents regarding financial aid matters. Responsible for counseling students and parents/guardians on all aspects of the financial aid process and preparing financial aid packages for undergraduate and graduate students in accordance with federal, state and institutional guidelines. The Financial Aid Counselor administers assigned federal, institutional, private and/or state financial aid program or programs and will utilize databases to extract and provide a variety of reports and information. Collects and analyzes data as appropriate to determine eligibility within guidelines of federal, state, and institutional programs. Assists with the collection and arrangement of data and request for additional documentation from students and parent(s) as well as disseminates confidential records on all information collected. Conducts campus and community workshops and/or presentations for students and the University community.Essential Functions & Required Knowledge, Skills and AbilitiesThe individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.1. Knowledge of all regulations, policies and procedures governing financial aid programs ensuring institutional compliance at all times.2. Knowledge of departmental policies and procedures.3. Knowledge of University policies and procedures.4. Knowledge of external funding criteria for each scholarship.Qualification Standards1. Education: Required Bachelor’s Degree in Business, Public Administration or a related field from an accredited college/university, three (3) or more years of experience may substitute degree requirements. Master’s Degree M.A. M.Sc. or MBA desirable but not required2. Successful experience: Application of Title IV funding; application of financial aid packaging; proven success in customer service and higher education; excellent written and oral communications; computer proficiency; organizational skills; experience working with a student/business information system and database.3. Other: Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.EEO StatementDelaware State University is an Equal Opportunity Employer. The University does not discriminate on the basis of gender, race, religion, age, national origin, color, marital status, sexual orientation, citizenship or disability, veteran or military status, gender identity or genetic information. Auxiliary aids and services are available upon request to individuals with disabilities. The University is committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''.