Financial Aid Counselor - In-Person & Virtual Support

SUU; Cedar City (UT); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Job summary

Southern Utah University seeks a Financial Aid Counselor to oversee all aspects of Federal Financial Aid for assigned alphabet segments, providing in-person and virtual counseling and handling verification, packaging, consortium agreements, and appeals processes.

The role requires handling award adjustments for special circumstances, staying current with federal/state regulations, and supporting recruitment efforts.

Qualifications

• Excellent Customer Service Skills and Experience.
• Good Verbal and Written Communication Skills.
• Ability to work with computers and other office equipment.
• Ability to work pleasantly, cooperatively, and efficiently with other University personnel, students and employers.

Responsibilities

• Provide in person and virtual financial aid counseling.
• Perform all aspects of award and monitoring process.
• Counsel Direct Loan recipients on debt management, repayment obligations and options.
• Data entry, verification, consortium agreements, loan processing, special circumstance appeals, calculate Return of Title IV, track over-awards.
• Adjust financial aid awards to students/applicants with special needs or circumstances.
• Serve as team/committee member on review of appeals, special projects and tasks as needed.
• Become Knowledgeable of Federal, State, and University regulations and procedures for federal aid and scholarships.
• Participate in early awareness programs such as presentations for Recruitment Office and high school nights.
• Mange record keeping systems.
• Support office and student staff by assisting with email and phone help for the main lines of contact for our office.

Skills

Customer service

Communication

Computer skills

Teamwork

Education

Bachelor's degree

Tools

Banner

Colleague

Job description

Southern Utah University seeks a Financial Aid Counselor to oversee all aspects of Federal Financial Aid for assigned alphabet segments, providing in-person and virtual counseling and handling verification, packaging, consortium agreements, and appeals processes.

The role requires handling award adjustments for special circumstances, staying current with federal/state regulations, and supporting recruitment efforts.