Financial Aid Counselor I AS7165

Oklahoma State University-Tulsa; Tulsa (OK); On-site; USD 26,174 - 28,929; Full time

Job summary

Oklahoma State University-Tulsa is seeking a Financial Aid Counselor I to provide counseling to students and parents regarding financial aid options and eligibility. The role includes certifying eligibility for loan, scholarship, and test fee waiver programs.

The position also supports the recruitment and retention of students and requires strong interpersonal and communication skills, with a sensitivity to confidential information and the ability to work with diverse student populations.

Qualifications

• Bachelor's degree (must be conferred on or before start date).
• Financial Aid Counselor I – No experience required.

Responsibilities

• Provide financial aid counseling for students and parents.
• Certify eligibility for loan, scholarship, and test fee waiver programs.
• Participate in recruitment and retention of students at Oklahoma State University.

Skills

Interpersonal skills

Listening

Verbal communication

Written communication

Confidentiality

Customer service

Group presentation

Education

Bachelor's degree

Tools

PC applications

Job description

Job Details

Location: OSU-Stillwater

Work Schedule: Monday through Friday, 8:00 am-5:00 pm with occasional evenings and weekends.

Appointment Length: Regular, Continuous/Until Further Notice

Hiring Range: $19.23-$20.67 per hour

About This Position

Provide financial aid counseling for students and parents. Certify eligibility for specific loan, scholarship, and test fee waiver programs. Participate in the recruitment and retention of students at Oklahoma State University.

Required Qualifications

• Bachelor's degree (must be conferred on or before agreed upon start date)
• Financial Aid Counselor I – No experience required

Skills, Proficiencies, And/or Knowledge

• Strong interpersonal skills and excellent listening, verbal and written communication skills.
• Ability to identify issues, investigate possible reasons/solutions, evaluate possible outcomes, and develop the most efficient and effective plan of action for each individual situation.
• Sensitivity to the emotional nature of discussions related to finances, and the ability to balance requirements of federal, state, and institutional programs with concepts of customer service.
• Ability to clearly communicate in a presentation setting to groups and to individuals.
• Because of the nature of the information available to this staff member, the employee must be able to incorporate the need for confidentiality of information into every aspect of the job.
• Ability to work effectively with students who become angry or upset.
• Must display a consistent attitude of customer service.

Preferred Qualifications

• Customer service experience preferred.
• Experience working with students in a collegiate setting.
• Public speaking experience.
• Experience working in an online computer environment or with personal computer applications.
• Experience working with the financial aid process and a background in personal finance.