Program Manager, Professional Schools' Financial Aid Programs

University of Utah; Salt Lake City (UT); On-site; USD 45,000 - 58,000; Full time

Job summary

The University of Utah seeks a Program Manager for Professional Schools' Financial Aid Programs. This role oversees graduate and professional aid programs with a focus on health, health sciences, and medical study, providing on-site, off-site, and virtual service to students and colleagues.

Responsibilities include managing processing, service delivery, reporting, and communications for the Office of Scholarships & Financial Aid; developing programs; ensuring policy compliance; and collaborating

Qualifications

• Bachelor's degree in a related field plus two years of related experience or equivalency.

Responsibilities

• Oversee designated financial aid programs to ensure awareness, utilization, and compliance.
• Manage processing, service delivery, and communications for students and colleagues.
• Maintain privacy and confidentiality of student information and ensure accurate reporting and disbursement.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in a related field

Job description

Program Manager, Professional Schools' Financial AidPrograms

Job Summary

Manages financial aid programs supporting graduate and professionalprograms of study, with a primary focus on supporting health,health sciences, and medical programs. Supports effectivemanagement of the Office of Scholarships & Financial Aid,including processing, services, and communications. Deliverson-site, off-site, and virtual service to students andcolleagues.

Responsibilities

1. PROGRAM MANAGEMENT AND DEVELOPMENT

• a. Managesdesignated programs in a manner that helps ensure comprehensiveawareness and utilization of funding; adheres to relevant rules,regulations, policies, and practices
• b. Ensures appropriate consumerinformation for designated programs are available to students andcolleagues; ensures effective related communications, counseling,and training for students and colleagues
• c. Communicates policiesand procedures (including rights and responsibilities) to students,families, and colleagues in an accurate, timely, effective,thorough, equitable, and inclusive manner
• d. Regularly revises,updates, and distributes manual(s) to ensure awareness ofapplicable and regulations, policies, and procedures, as well asrights and responsibilities (for students and colleagues)
• e. Ensureseffective advice and counseling provided for inquiries andrecipients
• f. Fosters constructive working relationships with on-and off-campus program partners and colleagues
• g. Ensure award anddisbursement records are accurate and all reporting and datasubmissions are completed accurately and timely
• h. On at least anannual basis, assesses composition of and need for designatedprograms and their utilization; prepares summary of analysis anddetermines appropriate distribution in collaboration withsupervisor and/or Executive Directori
• i. Prepares all contractualagreements and/or memoranda of understanding between the Universityof Utah and relevant program partners, if required, and ensuresdraft agreements are reviewed and approved by university legalservices staff
• j. Serves as subject matter expert and lead fordesignated programs

2. SERVICE, PROCESSING, AND COMMUNICATIONS

• a. Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracy
• b. Effectively advances processingand service workloads including delivery of services and processing; adjusts accordingly in collaboration with managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and or office management team
• c. Determines eligibility for scholarships and financial aid, including types and amounts to be awarded or adjusted, in accordance with established federal and university standards and guidelines
• d. As needed, applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably
• e. Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office
• f. Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
• g. Follows appropriate records management procedures and complies with recordkeeping and archival requirements h
• h. Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments

3. COMPLIANCE AND SUPPORT

• a. Maintains expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designatedprograms/processes
• b. Monitors eligibility determinations for designated programs to ensure they are accurate and reasonable, and that adjustments are made appropriately and timely; ensures maintenance of thorough documentation of eligibility determinations, compliance, adjustments, and all related transactions for purposes of audits and program reviews c
• c. Maintains access to and a working knowledge of relevant internal and external systems d
• d. Provides clear and accurate documentation of transactions, conversations, interactions, and edits affecting student eligibility and or compliance with applicable regulations, statutes, and or policies e
• e. Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
• f. Maintains privacy and confidentiality of student and family data and information
• g. Maintains security of student records and related information
• h. Actively participates in and contributes to overall office effectiveness

4. TRAINING AND PROFESSIONAL DEVELOPMENT;PROFESSIONALISM

• a. Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologies
• b. Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
• c. Participates in approved professional development activities in coordination with supervisor d
• d. Ensures area policies and procedures are current and accurate e
• e. Supports financial aid outreach events, ensuring delivered information and question responses are accurate, timely, complete, and professional
• f. Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• g. Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
• h. Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed

5. GENERAL OFFICE SUPPORT AND EFFECTIVENESS

• a. Effectively participates in and oversees area(s) of responsibility
• b. Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant and free of conflicts of interest
• c. Directs timely and accurate completion of workload, including efficient monitoring and distribution of workload; proactively coordinates with colleagues and managers to ensure effective office-wide coordination and delivery of processing, services, and outreach activities
• d. Routinely and thoroughly reviews output and reports for accuracy and compliance
• e. Follows established timelines/calendars for projects/tasks; provides updates as necessary
• f. Ensures communication of policies and procedures (including rights and responsibilities) to students, families, and colleagues occurs in an accurate, timely, effective, thorough, equitable, and inclusive manner g
• g. Routinely informs supervisor and senior management team of status updates regarding the designated programs/processes; advises management of anomalies, trends, or patterns affecting student and program eligibility
• h. As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and or University committees i
• i. Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures j
• j. Collaborates on office-wide training and development plans k
• k. Performs other duties as assigned by supervisor and or Executive Director, including providing assistance in other areas within UOSFA during peak or seasonal periods for processing and service

Minimum Qualifications

Bachelor's degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Prefer previous work experience in a higher education setting. Also preferred is the demonstrated ability to work with and serve well a diverse population of student.

Requisition Number

PRN46410B

Full Time or Part Time

Full Time

Work Schedule Summary

Monday thru Friday; 8:00 - 5:00 with some weekend and evening work as necessary

Department

00294 - Financial Aid

Location

Campus

Pay Rate Range

$45,019 to $58,444

Close Date

01/06/2027