Financial Aid Counselor

University of Utah; Salt Lake City (UT); On-site; USD 50,000 - 51,916; Full time

Job summary

The University of Utah is seeking a Financial Aid Counselor to provide professional guidance on application completion, eligibility, and financial planning. You will coordinate federal and state aid and scholarships, ensuring compliance and fair service to students and families.

Responsibilities include determining aid eligibility, communicating policies, maintaining data security, and producing reports to monitor processing and payments.

Qualifications

• Bachelor’s degree or equivalency required; related work experience may substitute for education.
• Minimum one year of counseling, budgeting, public relations, or computer technology experience.
• Ability to work with a diverse student population and understand federal/state regulations is essential.

Responsibilities

• Advise on eligibility for scholarships and financial aid per federal and university standards.
• Coordinate awarding of federal/state aid and scholarships.
• Ensure privacy, security, and accuracy of student financial information.
• Communicate policies and procedures clearly to students and families.
• Prepare complex reports to monitor processing benchmarks and eligibility.

Skills

Counseling

Budgeting

Public relations

Computer technology

Education

Bachelor’s Degree in Business, Humanities, Social and Behavioral Science, or a related area

Job description

Financial Aid Counselor

Open Date: 07/22/2026

Requisition Number: PRN45713B

Job Title: Financial Aid Counselor

Working Title: Financial Aid Counselor

Career Progression Track: C

FLSA Code: Administrative

Patient Sensitive Job Code?: No

Standard Hours per Week: 40

Full Time or Part Time?: Full Time

Shift: Day

Work Schedule Summary: Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary

VP Area: Academic Affairs

Department: 00294 - Financial Aid

Location: Campus

City: Salt Lake City, UT

Type of Recruitment: External Posting

Pay Rate Range: $50,000 - $51,916

Close Date: 10/22/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Provides professional, timely assistance regarding application completion and processes, general and program eligibility, and financial planning. Evaluates and analyzes information to determine applicants’ eligibility for financial assistance and to determine type and amount of aid to be awarded in accordance with established standards and guidelines. Coordinates the awarding of all federal and state student aid funding, and university and/or private scholarships. Provides professional assistance regarding application completion and processes, general and program eligibility, and financial planning. Ensures compliance with applicable statutes, regulations, and procedures. Remains current regarding regulations, policies, and procedures affecting scholarships and financial aid, and conducts work fairly, equitably, and inclusively. Specializes in processing applications, determining eligibility, and analyzing and fielding considerations for special circumstances.

Responsibilities

1. SERVICE, PROCESSING, AND COMMUNICATIONS

• Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management team
• Provides timely, accurate, and complete information to students, parents, and colleagues
• Determines eligibility for scholarships and financial aid and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines.
• Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office
• Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
• Follows appropriate records management procedures and complies with recordkeeping and archival requirements
• Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
• Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring

2. DETERMINING STUDENT AND PROGRAM ELIGIBILITY

• Effectively determines and conveys student and program eligibility requirements, particularly pertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses
• Uses appropriate discretion, within regulatory and policy constraints, to carry out and advise on verification, resolution of conflicting information, appeals of student eligibility (e.g., satisfactory academic progress), use of professional judgment/discretion, and appeals for consideration of special circumstances (e.g., change/loss of income, dependency override, one-time non-recurring income, etc.)
• Applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably
• Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately
• Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracy

3. REGULATORY AND POLICY ADHERENCE

• Maintains access to and a working knowledge of relevant internal and external systems
• Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
• Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
• Maintains privacy and confidentiality of student and family data and information
• Maintains security of student records and related information
• Actively participates in and contributes to overall office effectiveness

4. TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM

• Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies
• Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
• Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
• Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally
• Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed

5. OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS

• Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
• Routinely and thoroughly reviews output and reports for accuracy and compliance
• Follows established timelines/calendars for projects/tasks
• As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
• Advises management of anomalies, trends, or patterns affecting student and program eligibility
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Performs other duties as assigned by supervisor and/or Executive Director
• Collaborates with other employees on office committees regarding policy, procedures, and training opportunities

Minimum Qualifications

Bachelor’s Degree in Business, Humanities, Social and Behavioral Science, or a related area, or equivalency (one year of education can be substituted for two years of related work experience); a minimum of one year of experience in counseling, budgeting, public relations, or computer technology; and demonstrated human relations and effective communications skills required. The ability to work with a diverse population of students, and learn and understand federal and state regulations and financial aid procedures are critical elements of this position.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Prefer previous work experience in a higher education setting.

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5‑108: Transfer of Benefits Eligible Staff Members a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
   • Yes
   • No
2. * How many years of experience do you have in counseling, budgeting, public relations, or computer technlogy?
   • No experience
   • Less than 6 months
   • 6 months or more, but less than 1 year
   • 1 year or more, but less than 3 years
   • 3 years or more
3. * Are you legally authorized to work in the United States?
   • Yes
   • No
4. * Will you now or in the future require sponsorship for employment visa status (e.g., H‑1B status)?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
2. Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

University Human Resource Management

250 East 200 South, Suite 125 Salt Lake City, UT 84111

Contact us: [phone] By Email: [e-mail]