Financial Aid Counselor

Augustana College; Rock Island (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan with company match

Tuition benefits for employees and

Excellent paid time off

Job summary

Augustana College in Rock Island, Illinois, invites qualified professionals to join as a Financial Aid Counselor. This non-exempt, full-time role handles counseling on financial aid eligibility, packages, and debt management.

You will work across departments to communicate with students, review FAFSA verifications, and ensure timely aid processing in a high-volume setting. Qualifications include a Bachelor's degree and strong proficiency with MS Office; experience with Ellucian Colleague is a

Qualifications

• Bachelor's degree required.
• Experience in financial aid or counseling preferred.
• Strong communication and customer-service skills essential.

Responsibilities

• Counsels and advises students about financial aid eligibility and procedures.
• Analyzes student files and processes financial aid documentation.
• Verifies FAFSA, requests docs, and submits corrections; communicates with students/parents.

Skills

Communication

Customer service

Counseling

Attention to detail

Multitasking

Confidentiality

Microsoft Word

Microsoft Excel

PowerPoint

Ellucian Colleague

Education

Bachelor's degree

Tools

Ellucian Colleague

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Augustana College

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands-on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

About Augustana College

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands-on learning and mentorship to prepare graduates for meaningful careers and lifelong success. The college's scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago. At Augustana, we seek innovative and student-centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real-world experiences.

Job Title

Financial Aid Counselor

Status

Non-Exempt Full-time, 12 month schedule

Wage

735H

Reports To

Assistant Director of Financial Aid

Overview

Using information from a variety of sources including submitted records and personal interviews, evaluates financial needs of students. Awards financial aid according to government and institutional regulations and guidelines. Works collaboratively with others in the office to achieve timely communication with all potential students and manages workflow to meet deadlines in a high volume processing environment

Primary Duties

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, aid eligibility, packaging policies, costs, billing process, indebtedness. Also provides general information via e-mail, phone, and personal contact.
• Analyzes student files to make an independent determination for financial aid and then reviews, awards, verifies and processes financial aid paperwork.
• Independently conducts analysis on students who have had their FAFSA selected for verification, determines and requests additional documentation as needed. Submits corrections to the Department of Education, evaluates eligibility and changes awards if necessary.
• Answers questions, inquiries or requests from students or parents in person, by phone or in writing regarding financial aid programs and eligibility.
• Assists in the preparation and presentation of information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops and recruitment sessions.
• Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.

Additional Duties

• Interfaces with students, employers, donors, and/or staff to resolve issues.
• Assists with other financial aid activities such as outreach, reporting and monitoring.
• Regular activities require ability to quickly change priorities and may include and/or are subject to resolution conflict.
• Other duties as assigned

Skills & Experience

• 1-3 years of experience in a professional setting with a focus on communication, customer service and/or counseling skills. Prior experience with FASFA or other financial aid related experience preferred.
• Strong attention to detail with excellent financial acumen.
• Ability to organize and manage multiple projects while working in a high-pressure, fast paced and frequently changing environment.
• Basic understanding or ability to learn government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
• Working knowledge of Microsoft Office products including experience working with Word, Excel and PowerPoint, as well as ability to quickly learn the Ellucian Colleague system.
• Patience, high energy, enthusiasm for helping others.
• Ability to maintain a high level of confidentiality.
• Ability to effectively communicate and collaborate with a diverse constituency of parents, students, campus colleagues and visitors.
• Strong problem solving skills.
• Ability to work independently with limited supervision.

Education

Bachelor's degree in a related field.

Additional Information

Pay and Benefits

This position is budgeted to pay $20.65 - $25.25 per hour, commensurate with experience and qualifications. We offer a competitive benefits package designed to support the needs of employees. Full-time employees are eligible for a comprehensive range of benefits including:

• Medical, dental, vision insurance
• Flexible spending accounts or health savings accounts
• Life insurance, disability insurance, and supplemental insurance programs
• Retirement plan with a generous company contribution
• Excellent paid time off/holiday benefits
• Tuition benefits for employees and their family members
• Access to company facilities (gym, pool, health center, etc.)
• You can learn more about our benefit programs at our Benefits website

Work Environment

This position works in a traditional office environment.

Physical Demands

• Must be able to lift 15 pounds on an occasional basis. Also required is the ability to listen, hear, speak, read, write, climb stairs, bend, stoop, and stand for intermittently long periods of time. Must be able to use a computer to accomplish a variety of job tasks.

Expected hours of work

This position works a 40 hour work week during the academic year as well as the summer. Hours typically are 8am - 4:30pm. During heavy financial aid awarding season evening and weekend work is required to meet department goals.

Travel

Little to no travel is expected for this position

EEO Statement

Augustana is an Equal Opportunity Employer. It is Augustana College's policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.

Note

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are subject to change at any time with or without notice.