Campus Visit Coordinator

Augustana; Rock Island (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flexible spending accounts or health-s

Life insurance and disability

Retirement plan with company match

Paid time off and holidays

Tuition benefits for employees and etc

Access to campus facilities

Job summary

Augustana College is seeking a Campus Visit Coordinator in Rock Island, IL. You’ll be the first point of contact for prospective students and families, managing a fast-paced front office and coordinating personalized campus visits to align with recruitment goals.

You’ll supervise student staff, coordinate agendas, and support admissions teams with data entry, scheduling, and event planning. This role emphasizes excellent customer service and professional interaction.

Qualifications

• 1-3 years in customer service, event planning, or college admissions.
• Experience coordinating complex schedules and visits.
• Strong computer skills with Google Suite and CRM experience.

Responsibilities

• Serve as primary contact for prospective students and families via phone, email, and in person.
• Prepare personalized visit materials, agendas, and information packets.
• Coordinate schedules for counselors, tour guides, and meeting rooms; manage group visits and athletic visit requests.
• Supervise student Campus Visit Assistants and collaborate with student workers.
• Support admissions staff with scheduling, data entry, and office organization.
• Assist with Orientation and Registration events and large-scale visit programs.
• Resolve scheduling conflicts and maintain professional, solutions-focused support.

Skills

Customer Service

Event Planning

Technical Proficiency

Leadership

Organizational Skills

Attention to Detail

Problem-Solving

Team Collaboration

Professionalism

Education

High School diploma or GED

Tools

Google Suite

Slate CRM

Job description

At Augustana, we're developing the next generation of leaders. Our students are driven, innovative and diverse, and their time on campus is transformational. Everyone at Augustana has a hand in our students' success, from faculty to coaches to staff members.

Want to join the team? Learn more below.

Location: Rock Island, IL

Job Id:410

# of Openings:1

About Augustana College

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands-on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago. At Augustana, we seek innovative and student-centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real-world experiences.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Campus Visit Coordinator

Wage Grade: 720

Reports To: Manager of Campus Visit Experience

Position Overview

The Campus Visit Coordinator is the first point of contact for prospective students and their families, setting the tone for their experience with Augustana College. This role involves managing a fast-paced front office environment, providing exceptional customer service, and coordinating personalized campus visits. The coordinator supports the admissions team in delivering memorable, high-impact visit experiences that align with the college's recruitment goals.

Key Responsibilities

• Visitor Communication
  • Serve as the primary point of contact for prospective students, families, and campus partners, providing accurate and friendly communication via phone, email, and in-person interactions.
  • Record and track interactions in the student information system, ensuring timely follow-up and accurate data management.
• Visit Coordination
  • Prepare personalized visit materials, including name tags, agendas, and information packets.
  • Create working visit agendas, coordinating schedules for counselor meetings, campus tour guides and meeting rooms.
  • Plan and execute group visits for school groups, field trips, and special events.
  • Schedule and coordinate athletic visit requests from coaching staff.
  • Student Staff Supervision:
  • Supervise a team of student Campus Visit Assistants, providing training, work direction, and ongoing support.
  • Collaborate with student workers to ensure a seamless and positive visitor experience.
• Office Support and Administration
  • Support the Manager of Campus Visit Experience in scheduling visitor appointments and coordinating faculty, coach, and counselor availability.
  • Provide additional support to admissions staff, including data entry, mail distribution, and office organization.
  • Maintain an organized inventory of visit supplies and office materials.
• Event Support
  • Assist incoming students with questions related to Orientation and Registration events.
  • Contribute to the planning and execution of large-scale visit events and special programs.
• Problem-Solving and Professionalism
  • Resolve scheduling conflicts and other issues independently, maintaining a professional and solutions-oriented approach.
  • Act as a resource for colleagues, providing insights and support as needed to enhance the campus visit experience.
• Other Duties as Assigned
  • Participate in special projects and support other admissions initiatives as needed.

Skills & Experience

• Customer Service & Communication: 1-3 years of experience in customer service, including phone, email, and face-to-face interactions, with a demonstrated ability to make a positive first impression.
• Event Planning & Coordination: Experience organizing and coordinating complex schedules and events, including group visits, presentations, and multi-step visitor agendas.
• Technical Proficiency: Strong computer skills with intermediate knowledge of the Google Suite (Gmail, Google Calendar, Google Drive, Docs, Sheets) and experience with data entry and management in a CRM (e.g., Slate) preferred.
• Leadership & Supervision: Experience working with or supervising student employees, providing direction, training, and mentorship to ensure high-quality visitor experiences.
• Organizational Skills: Excellent prioritization and time management skills, with the ability to handle multiple projects and deadlines in a fast-paced environment with frequent interruptions.
• Attention to Detail: Highly detail-oriented, with a track record of accuracy and thoroughness in materials preparation and data management.
• Problem-Solving & Decision-Making: Strong critical thinking skills, with the ability to independently resolve scheduling conflicts and other unexpected challenges in a professional and timely manner.
• Team Collaboration: Ability to build and maintain strong, collaborative relationships with colleagues across the admissions team and other campus departments.
• Professionalism & Flexibility: Comfortable working independently and as part of a team, with a proactive, solutions-focused approach to daily responsibilities.

Education

High School diploma or GED required. Advanced education or 1-3 years of customer service, event planning, or college admissions experience is highly preferred.

Additional Information

Pay and Benefits

This position is budgeted to pay $15.45 per hour. We offer a competitive benefits package designed to support the needs of employees. Full-time employees are eligible for a comprehensive range of benefits including:

• Flexible spending accounts or health savings accounts
• Life insurance, disability insurance, and supplemental insurance programs
• Retirement plan with a generous company contribution
• Excellent paid time off/holiday benefits
• Tuition benefits for employees and their family members
• Access to company facilities (gym, pool, health center, etc.)

Physical Requirements

Must be able to lift 25 pounds on a frequent basis. Also required is the ability to listen, hear, speak, read, climb stairs, bend, stoop, and stand for intermittently long periods of time. Must be able to use a computer to accomplish a variety of job tasks.

Special Requirements

As key personnel representing the College, this position requires excellent interpersonal skills, the ability to relate to a diverse population, and the ability and willingness to model the mission and high standard of behavior of Augustana College.

EEO Statement: Augustana is an Equal Opportunity Employer. It is Augustana College’s policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are subject to change at any time with or without notice.