Financial Aid Counselor

Wheeling University; Pleasant Valley (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

Wheeling University seeks a dedicated Financial Aid Counselor to guide students and families through the financial aid process, including FAFSA completion and awarding aid packages. The role requires strong communication, confidentiality, and collaboration with campus partners to ensure timely, accurate aid decisions.

The ideal candidate has a Bachelor’s degree (Master’s preferred), experience with federal/state aid programs, and a commitment to serving a diverse student body within a

Qualifications

• Provide comprehensive financial aid counseling to prospective and current students and their families.
• Assist students in completing financial aid applications, including FAFSA and required forms.
• Evaluate financial aid eligibility based on federal, state, and institutional guidelines.

Responsibilities

• Award financial aid packages and communicate with students regarding their awards.
• Stay current on changes to financial aid regulations and policies.
• Collaborate with other university departments to ensure a seamless financial aid process for students.
• Provide excellent customer service to students and families, addressing questions in a timely, professional manner.

Skills

Interpersonal skills

Communication

Customer service

Education

Bachelor's degree

Master's degree

Tools

Ellucian Colleague

Job description

At Wheeling University, you’ll find more than just a workplace — you’ll join a mission-driven community that lives by values of leadership, service, faith, integrity, and excellence. As an employee, you’ll be part of a university that is committed to integrating learning, research, and outreach within its Catholic tradition, seeking to develop not only competent professionals, and also socially responsible citizens. Wheeling promotes close student-faculty connections and encourages all members to grow both intellectually and ethically, to serve with compassion among diverse communities, and to lead by example. In such an environment, your work will matter — your contributions help sustain a culture where academic rigor, moral purpose, and service to others are more deals -they are daily actions and practices.Wheeling University is currently seeking a dedicated and knowledgeable Financial Aid Counselor to join our team. The Financial Aid Counselor will play a crucial role in assisting students and their families with navigating the financial aid process, ensuring that eligible students have access to the resources they need to pursue their educational goals.Responsibilities:Provide comprehensive financial aid counseling to prospective and current students and their families.Assist students in completing financial aid applications, including the Free Application for Federal Student Aid (FAFSA) and any other required forms.Evaluate financial aid eligibility based on federal, state, and institutional guidelines.Award financial aid packages and communicate with students regarding their awards, including scholarships, grants, loans, and work-study opportunities.Stay current on changes and updates to financial aid regulations and policies.Collaborate with other university departments to ensure a seamless financial aid process for students.Provide excellent customer service to students and families, addressing questions and concerns in a timely and professional manner.Bachelor's degree required, Master's degree preferred.Experience in financial aid (Preferred)Thorough understanding of federal and state financial aid programs, regulations, and policies.Strong interpersonal and communication skills, with the ability to effectively interact with students, families, and colleagues.Excellent organizational skills and attention to detail.Ability to work independently and as part of a team in a fast-paced environment.Commitment to maintaining confidentiality and handling sensitive information with discretion.Knowledge of financial aid software systems (Ellucian Colleague) is a plus.Familiarity with the unique needs and challenges of students from diverse backgrounds.EEO Statement:Wheeling University is an Equal Opportunity Employer. We are committed to creating and sustaining a diverse, inclusive, and welcoming community for all faculty, staff, and students. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. We value the unique contributions that individuals bring to our campus and believe that diversity of perspectives enriches our academic and work environment.