Financial Aid Counselor

The Chronicle Of Higher Education, Inc.; Kennesaw (GA); On-site; USD 35,100 - 42,900; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Retirement plans

Tuition waiver

Wellness options

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Financial Aid Counselor in Kennesaw, Georgia to help process financial aid for students. The ideal candidate will review documents, evaluate eligibility, and provide assistance to students and parents navigating the financial aid process.

Responsibilities include advising on financial aid options, ensuring compliance with regulations, and maintaining accurate documentation. Candidates must possess a Bachelor's degree and strong interpersonal skills. This is a full-time position offering comprehensive benefits.

Qualifications

• Bachelor's degree required.
• On-the job training provided.
• Knowledge of financial aid regulations is expected.

Responsibilities

• Assist students and parents with financial aid inquiries.
• Advise on application procedures and eligibility.
• Review student applications for completeness.
• Ensure compliance with financial aid laws.
• Participate in policy development for service efficiency.

Skills

Interpersonal skills

Problem-solving

Customer service

Detail-oriented

Time management

Education

Bachelor's degree from an accredited institution

Tools

Microsoft Office

Banner (Ellucian)

NOLIJ

Job description

Financial Aid Counselor

Job ID: 299725 | Location: Kennesaw, Georgia | Full Time | Regular

Job Summary

Responsible for processing financial aid for students by reviewing documents, evaluating eligibility and awarding various types of federal and state financial aid. Meet with students and families to explain the financial aid process and answer questions regarding aid awards and required documents.

Responsibilities

• Provide assistance to students and parents/guardians seeking or receiving financial aid.
• Advise students about financial aid eligibility, application procedures, available programs, educational costs, and financial management strategies.
• Counsel students and parents on financing education at the university.
• Review student applications for accuracy and completeness.
• Ensure compliance with laws and regulations regarding financial aid.
• Respond to inquiries and research and resolve transaction‑related issues.
• Research and assist with issue resolution related to federal and state systems.
• Maintain documentation via data entry systems (Campus Logic, NOLIJ, Banner, etc.).
• Participate in the development and maintenance of policies and procedures that improve service efficiency and quality.

Required Qualifications

• Bachelor's degree from an accredited institution of higher education.
• On‑the‑job training provided.

Preferred Qualifications

• Advanced degree in a related field.
• Experience in a financial aid office.
• Experience in customer service.
• Experience working with student populations.
• Knowledge of Banner (Ellucian).

Salary and Benefits

Starting at $19.60 per hour. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation, retirement plans, tuition waiver, wellness options, and more.

Knowledge, Skills, & Abilities

• Ability to handle multiple tasks and prioritize.
• Understanding of financial aid regulations (FERPA, HEA, CPS, EDE, NSLDS, COD, Surfer).
• Excellent interpersonal, teamwork, problem‑solving, independent judgment, technology, organization, communication, time management, project management, presentation skills.
• Strong conflict management, customer service, and phone/email etiquette.
• Proficiency with computer applications (Microsoft Office, Banner, NOLIJ Web).
• Strong attention to detail and follow‑up.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The university prohibits harassment and discrimination based on race, color, sex (including pregnancy and related medical conditions), gender identity, gender expression, sexual orientation, ethnicity, national origin, religion, age, genetic information, disability, and veteran or military status in accordance with federal and state law.

Other Information

• This is not a supervisory position.
• Position does not involve financial responsibilities or driving.
• Considered a position of trust.
• May involve travel 1%‑24% of the time.
• Position does not require a purchasing card or security clearance.