Financial Aid Coordinator

Ec3pa; Erie (Erie County); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance + AD&D + disability

Retirement plan 9% employer contrib

FSA options

Paid time off

Insurance opt-out incentive

Benefits eligibility start

Job summary

Erie County Community College (EC3) seeks a Financial Aid Coordinator to manage the student financial aid experience, including institutional, state, and federal aid programs. You will assist with Workday setup and liaise with Portico and other stakeholders.

You will coordinate outreach, oversee scholarship processes with the Foundation, and train staff on federal aid procedures while ensuring accurate student records and compliance.

Qualifications

• Bachelor's degree preferred; experience in an educational setting.
• Experience presenting to groups of students, parents, or staff.
• Experience setting up financial aid processes within a SIS; Workday preferred.
• Training others in financial aid processes for prospective students and staff.

Responsibilities

• Serve as main contact for EC3's Financial Aid Servicer, Portico.
• Establish and maintain the financial aid process per federal/state expectations.
• Primary contact for students and stakeholders on aid and scholarships.
• Coordinate outreach, reporting, and monitoring; update student records.
• Collaborate with Foundation to administer scholarships.
• Present information on federal aid, scholarships, and grants at meetings.
• May hire, train, and supervise student employees.
• Supervise other financial aid specialists as needed.
• Support other financial processing for the campus business office.

Skills

Financial aid regs

Customer service

Attention to detail

Multitasking

Problem solving

Student information systems

Confidentiality

Student success

Education

Bachelor's degree

Tools

Workday

Job description

Erie County Community College (EC3) is committed to empowering individual learners and cultivating a skilled workforce to strengthen Erie County. Guided by values of a welcoming and collaborative environment, innovative and excellent education, workforce and economic impact, and intentional and sustainable growth, EC3 transforms lives through accessible, workforce-focused education and community partnership.

At EC3, we are looking for individuals who demonstrate the following values in their daily work:

• Innovative Mindset: Encourages creativity, adaptability, and forward-thinking by being open to new ideas, improving processes, and adjusting to change as priorities evolve.
• Communication: Demonstrates clear, timely, and respectful communication, ensuring information is shared appropriately and concerns are addressed constructively.
• Accountability: Takes responsibility for outcomes, follows through on commitments, meets deadlines, and maintains accuracy and reliability in work.
• Student and Stakeholder Focus: Emphasizes effective service and responsiveness, recognizing how operational work supports students, stakeholders, and the institution as a whole.
• Teamwork: Promotes a positive, respectful, and inclusive environment by collaborating with others, supporting shared goals, and contributing to overall college success.

Position Overview

The Financial Aid Coordinator is responsible for coordinating all aspects of the student's financial aid experience at EC3 to include the administration of institutional, state, and federal aid programs. The coordinator will be responsible for supporting the college's setup of financial aid in Workday and with the selected third-party vendor and responding to financial aid questions from all stakeholders.

Key Responsibilities and Accountabilities

This list is meant to be representative and not exhaustive in nature. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Serves as main point of contact for EC3's Financial AidServicer, Portico.
• Establishes, documents, andmaintainsthefinancial aid process to adhere to the procedural expectations of the federal government and the College.
• Serves as the primary point of contact for students and stakeholders regarding financial aid and scholarship programs, processes, and resources.
• Coordinatesand implementsfinancial aid activities such as outreach, reporting, and monitoring; updates andmaintainsstudent records.
• Works with the Foundation office to develop and administer the college's scholarship program
• Prepares and presents informationregardingfederal financial aid, scholarships, and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions.
• May hire, train, and supervise student employees.
• May provide formal or informal supervision to other financial aid/scholarshipspecialists and other members of the campus community.
• Assists and supports other financial processing for the school's business office as needed.
• Works with departments,Foundationstaff, and other business office personnel to respond to inquiries and to ensure federal and state grant program accounts are active and not expired.
• Ensuresappropriate disseminationof private funds for need-based aid before FAFSA can be used forSAI.
• Works with Foundation staff to develop and administer process for application, review, and dissemination for Emergency Scholarship. Works withbursarto resolve issues. Responds to student inquiries.
• Leads FAFSA outreach activities to the community with support fromcampuscommunity.
• Responsible for leading financial aid training workshops for internal staff and external constituents.
• Other duties as assigned.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience giving presentations in an educational setting.
• Experiencesetting up financial aid processes within a student informationsystem,Workday Student Information Systems preferred.
• Experiencetraining financial aid processestoprospective students and staff members.

Skills

• Knowledge of financial aid regulations and processes.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving and critical-thinking skills.
• Proficiency with student information systems and Microsoft Office.
• Ability to maintain confidentiality and professionalism.
• Commitment to student success and inclusive service.

Benefits Include:

• Comprehensive medical, dental, and vision insurance
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability coverage
• Generous retirement plan with a 9% employer contribution
• Flexible Spending Account (FSA) options
• Generous paid time off, including vacation, sick, and personal days
• Health insurance opt-out incentive
• Benefits eligibility beginning the first of the month following hire date