Financial Aid Advisor III

Elizabethtown Community and Technical College; Elizabethtown (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Elizabethtown Community and Technical College is seeking a hands-on outreach and program administrator to manage scholarship programs, including materials, committee coordination, eligibility determinations, and account management, reporting to the Director of Financial Aid.

The role supports scholarship marketing and outreach to current and prospective students, handles high-volume inquiries, ensures accurate data, and collaborates with Workforce and Academic divisions to support student

Qualifications

• Bachelor's degree in a related field and two years of related experience or equivalent.
• Strong written and interpersonal communication skills are essential.
• Ability to manage multiple tasks with attention to detail and maintain confidentiality.
• Knowledge of federal, state, and institutional financial aid policies and regulations is preferred.
• MS Office and relevant applications proficiency is expected.

Responsibilities

• Process and administer financial aid for Workforce Pell-eligible programs.
• Review student eligibility and maintain required documentation; monitor enrollment, attendance, and progress.
• Coordinate with workforce and academic divisions to ensure accurate student information and reporting.
• Process student loans, track disbursement, and monitor compliance with SOR regulations.
• Gather information from students to evaluate circumstances and determine best action.
• Provide comprehensive customer service in a high-volume environment (online, phone, in-person).
• Answer inquiries and provide information on financial aid, scholarships, WRKS, SAP, and related topics.
• Perform data entry, query review, aid calculation, and assist with fund reconciliation and award notifications.
• Other duties as assigned by the supervisor.

Skills

Interpersonal communication

Organizational skills

Customer service

Problem solving

Multitasking

Confidentiality

Tech proficiency

FA policies knowledge

MS Office

Education

Bachelor's degree + 2 years experience

Job description

ECTC is seeking a highly motivated, hands-on individual to provide outreach and overall management of all functions related to scholarship programs, including the preparation of application materials, coordination of selection committees, determination of student eligibility for awards, and account management for all scholarship programs. This position will report to the Director of Financial Aid and assist with scholarship marketing and outreach efforts to new and current students.

Job Duties:

• Process and administer financial aid for Workforce Pell-eligible programs.
• Review student eligibility and maintain required documentation. Monitor enrollment, attendance, academic progress, and program completion requirements.
• Coordinate with workforce and academic division to ensure accurate student information and reporting.
• Process student loans, track disbursement, monitor compliance requirements associated with SOR regulations, including institutional processes designed to support responsible borrowing and reduce student loan default risk.
• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action.
• Provide comprehensive customer service in a high volume and challenging, fast-paced environment (online, phone, and in-person), for the successful operation of the Financial Aid Office.
• Answers calls, responds to requests, and provides students appropriate information on financial aid, scholarships, WRKS, SAP, and other financial aid-related topics/processes.
• Performs data entry, query review, aid calculation, assists with fund reconciliation, and monitors student packaging and award notification.
• Other duties as assigned by the supervisor.

Minimum Qualifications:

Education:

Bachelor's degree (related field) and two years of related experience or equivalent.

Preferred Qualifications:

• Excellent written and interpersonal communication skills.
• Excellent organizational management and student development skills.
• Quality service and teamwork skills.
• Ability to solve problems, demonstrate initiative, and work autonomously.
• Ability to work on multiple tasks with attention to detail.
• Ability to work with a wide range of people from diverse backgrounds.
• Ability to maintain a high level of confidentiality.
• Ability to use, assess, and manage technology and information systems in the enrollment area.
• Knowledge of federal, state, and institutional financial aid policies and regulations.
• Knowledge of MS Office and relevant applications.