Financial Aid Coordinator

Mountain Gateway Community College

Clifton Forge (VA)

On-site

USD 59,000 - 70,000

Full time

4 days ago

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Job summary

Mountain Gateway Community College seeks a Financial Aid Coordinator to join the Student Affairs team, helping students access financial resources to pursue and complete their education.

The role involves advising on options, navigating the aid process, resolving eligibility issues, and supporting students toward success. Supervises staff and collaborates with the Business Office and college personnel.

Qualifications

Associate degree in business administration, accounting, finance, education, student services, or related field.
Experience in financial aid, higher education, student services, or related area.
Knowledge of Federal Title IV programs and FERPA confidentiality.
Supervisory experience and ability to lead staff.

Responsibilities

Administer federal, state, institutional, and other financial aid programs in accordance with applicable regulations and college policies.
Oversee processing steps including application review, verification, awarding, disbursement, eligibility monitoring, and compliance.
Counsel students and families regarding eligibility, options, requirements, and responsibilities.
Administer Federal Title IV programs including Pell Grants, FSEOG, Federal Work-Study, and Direct Loans.
Coordinate with Business Office and college personnel to support access, enrollment, persistence, and completion.

Skills

Regulations interpretation

Student records analysis

Customer service

Communication

Confidentiality

Team collaboration

Technical proficiency

Education

Associate degree

Bachelor’s degree preferred

Tools

PeopleSoft

Navigate

SharePoint

MS Office/Google Workspace

Job description

Financial Aid Coordinator

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Posting Summary

Working Title | Financial Aid Coordinator
Role Title | Education Administrator II
Role Code | 29134-SW
FLSA | Exempt
Pay Band | 05
Position Number | 28700012
Agency | Mountain Gateway Community College
Division | Mountain Gateway Community College (Div)
Work Location | Alleghany - 005
Hiring Range | $59,400 to $70,000 (depending upon education and years of experience)
Emergency/Essential Personnel | No
EEO Category | 2-Professionals
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday through Thursday 8 am to 5 pm
Friday 8 am to 3:30 pm
Sensitive Position | Yes

Job Description

Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life‑long learning needs. On‑site and distance learning options incorporate up-to‑date technologies.

Mountain Gateway Community College (MGCC) is seeking a Financial Aid Coordinator to join our Student Affairs team and play a vital role in helping students access the financial resources they need to pursue and complete their education. This is more than a financial aid processing position. The Financial Aid Coordinator serves as an important resource for students and families—helping them understand their options, navigate the financial aid process, resolve complex eligibility questions, and stay on track toward their educational goals.

The successful candidate will bring strong attention to detail, excellent customer service skills, sound judgment, and a commitment to student success. This position supervises Financial Aid staff, and works closely with the Business Office, and other college personnel to support access, enrollment, persistence, and completion.

What You’ll Do

As Financial Aid Coordinator, you will: Administer federal, state, institutional, and other financial aid programs in accordance with applicable regulations and college policies. Manage and oversee financial aid processes, including application review, verification, awarding, disbursement, eligibility monitoring, and compliance. Counsel and advise students and families regarding financial aid eligibility, options, requirements, and responsibilities. Administer Federal Title IV programs, including Federal Pell Grants, FSEOG, Federal Work‑Study, and Federal Direct Loans. Review student records and resolve complex financial aid issues, including eligibility concerns and professional judgment requests. Monitor student eligibility at the end of each academic term and coordinate reinstatement processes when appropriate. Prepare and submit required federal and state reports and ensure the college remains eligible to participate in Title IV programs. Develop and maintain Cost of Attendance budgets and financial aid system processes. Work with student information and financial aid systems, including PeopleSoft, to build, test, and maintain financial aid tables and processes. Coordinate loan certification, entrance and exit counseling requirements, and Federal Work‑Study awards and payroll processes. Collaborate with college personnel to monitor attendance, withdrawals, enrollment, and other factors affecting financial aid eligibility. Support financial aid communication strategies designed to encourage early FAFSA completion, enrollment, and continued student engagement. Provide financial aid workshops and participate in recruitment, outreach, high school visits, and other college events. Provide financial aid assistance at the Rockbridge Center as scheduled. Maintain current knowledge of federal and state regulations, including Title IV, Veteran‑related programs, and applicable VCCS policies.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Knowledge

Federal, state, VCCS, and institutional financial aid policies, regulations, and procedures.
Federal Title IV programs, including grants, loans, and work‑study.
Financial aid application, verification, awarding, disbursement, eligibility, and compliance requirements.
FERPA and confidentiality requirements related to student records.
Student information and financial aid management systems and institutional technologies.
Supervisory methods and techniques, including employee training, delegation, performance management, coaching, feedback, and staff development.
Customer service principles and practices in a higher education environment.

Skills/Abilities Ability to interpret and apply financial aid regulations and institutional policies. Ability to analyze student records and resolve complex financial aid issues. Ability to explain complex financial aid information clearly to students and families. Strong interpersonal and customer service skills. Strong attention to detail and accuracy. Ability to manage a significant workload, multi-task and prioritize competing deadlines. Ability to maintain confidentiality. Ability to work independently while recognizing when issues require supervisory consultation. Ability to use student information systems, financial aid systems, Microsoft Office/Google Workspace, Navigate, SharePoint, and related technology. Strong written and verbal communication skills. Ability to work effectively as part of a cross‑functional team.

Education/Experience Associate’s degree in business administration, accounting, finance, education, student services, or a related field, and demonstrated experience in financial aid, higher education, student services, or a related area; or an equivalent combination of education and relevant work experience.

Preferred Qualifications Bachelor’s degree in a related field; experience administering federal and state financial aid programs; experience working with student information or financial aid systems; experience in a community college or higher education environment; and experience providing student advising or customer service.

Additional Considerations Preferred Qualifications Bachelor’s degree in a related field; experience administering federal and state financial aid programs; experience working with student information or financial aid systems; experience in a community college or higher education environment; and experience providing student advising or customer service.

Operation of a State Vehicle | No

Supervises Employees | Yes

Required Travel | TBD

Posting Detail Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in the need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents