Financial Aid Assistant

Coastal Carolina University; Conway (SC); On-site; USD 40,000 - 52,000; Full time

Job summary

Coastal Carolina University is seeking a Financial Aid Assistant in the Financial Aid & Scholarships department. This temporary role provides frontline student support via phone, email, chat, and other channels, and assists with outreach and routine communications.

You will help track documents, prepare workflows, organize reports, and perform non‑decision‑based administrative tasks to promote timely and accurate processing, while upholding policy compliance and service standards.

Qualifications

• A high school diploma and relevant program experience; a bachelor’s degree may substitute for the required program experience.

Responsibilities

• Provide frontline customer service and student support via phone, email, chat, and other channels.
• Support financial aid processing operations by tracking documents, preparing workflows, organizing reports and spreadsheets, and performing non‑decision‑based administrative tasks that promote timely and accurate processing.
• Conduct quality assurance and compliance support activities, completing audit checks, verifying system flags and checklist requirements, identifying discrepancies, and escalating issues as appropriate.
• Maintain and enhance student communication resources by supporting PLUS loan communication campaigns, updating chatbot content and website information, and ensuring students receive accurate, timely guidance.
• Provide operational and administrative support to the Financial Aid processing team by coordinating routine office functions, maintaining records, assisting with workflow management, and contributing to continuous process improvements that enhance efficiency and student service.

Skills

Communication

Organizational skills

MS Excel

MS Word

Financial aid software

Policy interpretation

Teamwork

Adaptability

Written communication

Oral communication

Education

High school diploma

Bachelor's degree acceptable substitute

Job description

Financial Aid Assistant

Financial Aid & Scholarships department at Coastal Carolina University.

Position Details

Temporary staff position. 37.5 hours per week, Monday through Friday 8:00 a.m. to 5:00 p.m. Salary commensurate with experience.

Duties

• Provide frontline customer service and student support by responding to inquiries via phone, email, chat, and other communication channels; assist with proactive outreach and routine financial aid communications.
• Support financial aid processing operations by tracking documents, preparing workflows, organizing reports and spreadsheets, and performing non‑decision‑based administrative tasks that promote timely and accurate processing.
• Conduct quality assurance and compliance support activities, completing audit checks, verifying system flags and checklist requirements, identifying discrepancies, and escalating issues as appropriate.
• Maintain and enhance student communication resources by supporting PLUS loan communication campaigns, updating chatbot content and website information, and ensuring students receive accurate, timely guidance.
• Provide operational and administrative support to the Financial Aid processing team by coordinating routine office functions, maintaining records, assisting with workflow management, and contributing to continuous process improvements that enhance efficiency and student service.

Required Qualifications

• A high school diploma and relevant program experience; a bachelor’s degree may substitute for the required program experience.

Preferred Qualifications

• Prior experience in an educational setting.
• Related experience or equivalent education training and experience.

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills.
• Strong organizational skills and ability to work independently or on a team.
• Proficient in MS Excel and Word and able to operate within detailed financial aid software programs.
• Ability to read and interpret policy and regulations, understand priorities, and deliver projects on time.
• Cooperation with other departments and adaptability.
• Outstanding oral, written, and organizational skills.

Working Conditions

• Must remain in a stationary position to complete work at a computer; occasionally move within the office space to access files or see customers.
• Adaptable to workplace stressors and able to understand direction and adhere to established procedures for financial aid operations.

EEO Statement

The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active‑duties wartime or campaign badge veteran, or other "protected veteran," as defined by law. Coastal Carolina University is an EO/AA employer.