Student Financial Aid Support Specialist

Coastal Carolina University; Conway (SC); On-site; USD 40,000 - 52,000; Full time

Job summary

Coastal Carolina University is seeking a Financial Aid Assistant in the Financial Aid & Scholarships department. This temporary role provides frontline student support via phone, email, chat, and other channels, and assists with outreach and routine communications.

You will help track documents, prepare workflows, organize reports, and perform non‑decision‑based administrative tasks to promote timely and accurate processing, while upholding policy compliance and service standards.

Qualifications

• A high school diploma and relevant program experience; a bachelor’s degree may substitute for the required program experience.

Responsibilities

• Provide frontline customer service and student support via phone, email, chat, and other channels.
• Support financial aid processing operations by tracking documents, preparing workflows, organizing reports and spreadsheets, and performing non‑decision‑based administrative tasks that promote timely and accurate processing.
• Conduct quality assurance and compliance support activities, completing audit checks, verifying system flags and checklist requirements, identifying discrepancies, and escalating issues as appropriate.
• Maintain and enhance student communication resources by supporting PLUS loan communication campaigns, updating chatbot content and website information, and ensuring students receive accurate, timely guidance.
• Provide operational and administrative support to the Financial Aid processing team by coordinating routine office functions, maintaining records, assisting with workflow management, and contributing to continuous process improvements that enhance efficiency and student service.

Skills

Communication

Organizational skills

MS Excel

MS Word

Financial aid software

Policy interpretation

Teamwork

Adaptability

Written communication

Oral communication

Education

High school diploma

Bachelor's degree acceptable substitute

Job description

Coastal Carolina University is seeking a Financial Aid Assistant in the Financial Aid & Scholarships department. This temporary role provides frontline student support via phone, email, chat, and other channels, and assists with outreach and routine communications.

You will help track documents, prepare workflows, organize reports, and perform non‑decision‑based administrative tasks to promote timely and accurate processing, while upholding policy compliance and service standards.