Financial Aid Analyst/System Support Specialist [Full-Time]

National Association of Student Financial Aid Administrators; Oregon City (OR); On-site; USD 47,000 - 51,000; Full time

Job summary

Clackamas Community College seeks a Financial Aid Analyst/System Support Specialist to oversee the financial aid system, ensure regulatory compliance, and collaborate across IT and AFAC to optimize processes. The role focuses on Ellucian Colleague support, data accuracy, and program assessments.

The position emphasizes continuous improvement, equity in services, and partnership with leadership to implement best practices, reporting, and strategic data initiatives within the Financial Aid

Qualifications

• Bachelor's degree in a related field and five years of relevant professional experience.
• Ability to exemplify traits that reflect the College’s culture, including integrity and customer service orientation.
• Some knowledge of SQL data language.

Responsibilities

• Configure and maintain the financial aid student system module, including updates.
• Provide system application support and troubleshoot errors.
• Collaborate with ITS to enhance Colleague functionality and support operations.
• Set up and manage modules to meet federal/state/institution regulations.
• Manage Ellucian Colleague Financial Aid module, Self-Service, and related processes.
• Create rules and subroutines to ensure compliance.
• Assist leadership in establishing best practices and strategic planning.

Skills

Analytical skills

Regulatory compliance

Communication

Education

Bachelor's degree in related field

Equivalent combination of education and experience

Tools

SQL

Job description

Clackamas Community College (CCC) seeks to hire a Financial Aid Analyst/System Support Specialist. This is a full-time, union, non-exempt, and benefits-eligible position. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought.

CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to the college’s strategic priorities and seek to build relationships in support of community well-being.

At CCC, individuals are celebrated for their experience and expertise, validated for their unique perspectives, and engaged in ways that reflect their needs and interests.

Please note that based on ACE's collective bargaining agreement, the Oregon Pay Equity Act requirements, and CCC’s internal equity review process, the appointment will be made between step 1 ($34.02) and step 4 ($37.07) tied to Grade VIII.

POSITION OVERVIEW

Act as the financial aid systems analyst and system support specialist for the Financial Aid Department. Review federal, state, and Institutional regulations and policies to ensure process and systems are compliant. Analyze, evaluate, plan, test, recommend, and implement changes to student information software (Ellucian Colleague) and other applications. Work closely with IT in the design, implementation, deployment and ongoing support of Colleague and other complex databases. Assess needs, analyze, and evaluate processes and design solutions to improve operations in the Financial Aid Department and the AFAC (Academic Foundations and Connections) Division. Design, develop, and deploy institutional, department, functional, and federal accountabilities, accreditation, planning, department/program review, and program assessment. Generates applied information and analytics to assist financial aid department, and reporting for data integrity, student, and college effectiveness at the institutional, division/department service levels.

ESSENTIAL JOB FUNCTIONS

1. System Administration (40%)

• Configure and maintain financial aid student system module. Including system enhancement updates, regulatory systems updates, testing, and maintenance.
• Provide system application support including troubleshooting errors and inconsistencies and developing solutions.
• Work with ITS as necessary to investigate software functionality and enhancements in order to better support operations.
• Set up and manage various modules including annual financial aid programming rules to support the process flow within the Financial Aid Department and ensure that the requirements of the various federal, state, and institution regulations in place are met.
• Manage the Ellucian Colleague Financial Aid module, Self-Service and Financial Aid Link processes to ensure accurate and correct functionality.
• Create rules and subroutines for use with specific modules to ensure compliance and best practice.
• Work with leadership to establish and maintain best practices and participate in strategic planning.

2. Compliance (20%)

• Extract, compile, and analyze data for FISAP reporting, IPEDS reporting, Gainful Employment reporting, and state grant reporting
• Monitor and administer student Satisfactory Academic Progress calculations in accordance with Federal regulations.
• Monitor and administer Return of Title IV calculations in accordance with Federal regulations.
• Monitor, analyze, assess and provide reports from financial aid information, data, and records.
• Disseminate Annual Consumer Information.
• Prepare fiscal tracking reports.
• Work with the AFAC Leadership team, to establish and maintain best practices and operational standards for data entry, coding, naming conventions and use of data from each of the systems.

3. Reporting (20%)

• Evaluate, learn, recommend, document and implement reporting tools and other data extracting tools, including evaluating and implementing new data warehouse modules for financial aid reporting.
• Create and implement custom and ad hoc reports for data tracking and just-in-time data analysis.
• Create and maintain monthly, academic term, and annual awarding analyses and monitoring reports.
• Award Federal, State and institutional financial aid within policies and guidelines of the Department of Education, State of Oregon and the Financial Aid Department. Determine adjustments and revisions to student budgets and awards as necessary.
• Analyze student documentation to determine aid eligibility for specific aid programs and investigate complex student funding questions. Work with relevant parties to communicate status updates and resolve issues as needed.

4. Institutional Data Integrity (20%)

• Participate in campus committees and workgroups related to institutional data standards, integrity, governance and reporting.
• Work with leadership to establish and maintain operational standards related to information systems.
• Assist with data quality initiatives.
• Explore methods for improving access to, and disseminating information from information systems.
• Assess solution needs and design solutions to improve information processes.

GENERAL JOB FUNCTIONS

• Establish and maintain effective working relationships with students, staff, other agencies, and the public.
• Perform other duties as assigned within the scope of the classification.
• Participate in college committees when requested.
• Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).

MINIMUM REQUIREMENTS

• Bachelor's Degree in related field and five years related professional experience orany equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.
• Ability to exemplify traits that reflect the College’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.

DESIRABLE REQUIREMENTS

• Some knowledge of SQL data language.