Financial Aid Advisor & Student Outreach Lead

University of Wisconsin-La Crosse; La Crosse (WI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid vacation

Flexible health insurance

Paid holidays

Retirement plan

Job summary

University of Wisconsin-La Crosse's Financial Aid Office is seeking an Administrative Assistant III to support the Financial Aid program and front desk operations. You will advise students and parents on aid applications, explain loan options, and guide appeals, while coordinating office tasks and student employee supervision.

The role includes managing the campus part-time job board Handshake, handling inquiries, maintaining records, and assisting with communications and outreach to students.

Qualifications

• High school diploma or equivalent.
• Experience with e-mail tools including Outlook/Office 365 and electronic calendaring.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask, coordinate projects, and work independently.
• Attention to detail and timelines/due dates despite frequent interruptions.
• Ability to interact with students, parents, and staff across the university.

Responsibilities

• Advise students and parents on financial aid forms and procedures.
• Triage to determine if a counselor is needed or if another office could assist.
• Coordinate administrative functions for the Off Campus Part Time Job Board (Handshake).
• Respond to phone calls and emails with information and assistance on the part-time job board.
• Maintain records and end-of-year reports for the program.
• Supervise and train student employees at the front desk.
• Reach out to students with outstanding checklist items or balances.

Skills

Outlook / Office 365 familiarity

Effective communication

Organizational skills

Time management

Detail orientation

Education

High school diploma or equivalent

Tools

PeopleSoft

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Job description

University of Wisconsin-La Crosse's Financial Aid Office is seeking an Administrative Assistant III to support the Financial Aid program and front desk operations. You will advise students and parents on aid applications, explain loan options, and guide appeals, while coordinating office tasks and student employee supervision.

The role includes managing the campus part-time job board Handshake, handling inquiries, maintaining records, and assisting with communications and outreach to students.