Financial Aid Associate

CIO Applications Europe; Town of Bangor (WI); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid vacation

Flexible health insurance

Paid holidays

Retirement benefits

Pro-rated benefits

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Financial Aid Associate to support UW–La Crosse and its students.

Under general supervision, you will advise students and parents on financial aid forms, explain loan types, and file appeals, while triaging requests to counselors as needed. Responsibilities include coordinating administrative functions for the Job Location Development program, supervising student workers at the front desk, conducting outreach to current and former students,

Qualifications

• High school diploma or equivalent.
• Proficient with email tools (Outlook/Office 365) and calendar management.
• Strong written and verbal communication skills; able to communicate clearly with students and families.
• Excellent organizational and time management abilities; multitask effectively.
• Ability to handle confidential information with discretion.

Responsibilities

• Advise students and parents on completing financial aid forms and understanding loan types.
• Explain complex financial aid procedures and respond to general and detailed questions.
• Coordinate admin tasks for the Job Location Development program and supervise front desk student staff.
• Conduct outreach to current and former students and manage the external scholarship database.
• Coordinate processing of incoming mail, maintain records, and support the campus part-time job board.

Skills

Outlook/Office 365

Effective communication

Organizational skills

Time management

Independent work

Discretion with confidential info

Education

High school diploma or equivalent

Tools

PeopleSoft

Office 365/Outlook

Job description

Current Employees: If you are currently employed at any ofthe Universities of Wisconsin, log in to Workday to apply throughthe internal application process.

Position Title

Financial Aid Associate

Job Category

University Staff

Employment Type

Regular

Job Profile

Administrative Assistant III

Job Duties

Under general supervision, this position advises students andparents in completing financial aid forms, in explaining thevarious student loan types, and in filing appeals. Serves in atriage role in determining if a student needs to speak with acounselor and, if so, which counselor can best meet their needs orif another office could serve them better. Explains complexfinancial aid procedures and regulations to both students and theirparents.

Has primary responsibility for the coordination of administrativefunctions related to the Job Location Development program (aprogram linking external employers and students seekingemployment). Assists with training and supervision all studentemployees who work at the front desk/reception area. The positionhas responsibility for outreach efforts to current and formerstudents. They also may assist with management of our outsidescholarship database.

General working hours are Monday thru Friday 7:45am to4:30pm.

The review of applications starts on August 7, 2026. Applications received on or before August 7th areprioritized and review will continue until the position(s) is /arefilled. Initial interviews will be conducted virtually, withshortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visasponsorship for this position. Candidates must be legallyauthorized to work in the United States at the time of hire andmaintain work authorization throughout the employment term. If youhave questions regarding this, please contact Human Resources at608-785-8013.

Key Job Responsibilities

Additional duties and responsibilities

• Maintain Financial Aid Office TV, brochure racks, front deskarea.
• Assist other Financial Aid Office staff members with projectsand work assignments as necessary for effective overall financialaid program efficiency and office operations.
• Other duties as assigned.

Coordinate administrative functions related to the Off Campus PartTime Job Board:

• Assist with all administrative functions related to the(electronic) campus part time job board Handshake.
• Respond to telephone calls and emails from student, off campusemployers, and on campus departments requesting information aboutor assistance with the part time job board.
• Place follow up calls or send emails to employers, both on andoff campus, to gather information needed to closeout jobs, repost,or post new opportunities via the website.
• Maintain records on a monthly and yearly basis by completingnecessary forms and end of year report.
• Maintain lists of students interested in temporary work (childcare, lawn care, snow shoveling, odd jobs). Verify enrollmentstatus and send out listings, as requested, to potentialemployers.
• Coordinate promotional activities related to the online parttime job board as it relates to the development of additional parttime job opportunities for UWL students

Function as paraprofessional advisor for telephone, e-mail, andwalk-in tasks in the Financial Aid Office:

• Serve in a ‘triage’ role, by independently advising students,parents, campus departments and the general public concerningfinancial aid procedures, providing technical explanations, orreferring constituents to the appropriate financial aidcounselor.
• Explain options and alternatives and answer both general anddetailed questions.
• Interpret and relay information from a variety of platforms,including Peoplesoft Student Information System, Image Nowelectronic document system and various US Dept of Educationdatabases.
• Review information in the student information system to respondto general and detailed questions such as, determining currentapplication status, supporting documentation requirements, andcommunicate that information to the applicant.
• Advise students when prerequisites must be resolved throughother campus departments such as Records and Registration,Cashier’s, Admissions, etc. Refer students to outside agencies,such as loan servicers, US Dept of Education, etc. whenappropriate.
• Provide information on how to apply for financial aid,indicating requirements for undergraduate and graduate students(new freshmen, transfers, and re-entrants). Assist students andparents in completing financial aid forms (including Federalverification forms, institutional application, etc.)
• Coordinate the processing of incoming mail including email andmail correspondence date stamp, check student application status,for appropriate processing and prepare documents for studentimaging staff.
• Verify all financial aid checklist items; compare itemsrequested to imaged documents checking for accuracy.

Perform student outreach:

• Reach out to students who have outstanding checklist items,unaccepted aid, and outstanding balances.
• Provide other outreach using the office outreach calendar.
• Assist with loan default prevention efforts for formerstudents.
• Assist with management and updating of officewebsite

Manage Financial Aid Office Student Employees:

• Assist with supervision, scheduling, and assigning duties toall student employees in the Financial Aid Office.
• Assist with the training of student employees on front deskprocedures.

Department

Financial Aid

Compensation

$18/ hour

Required Qualifications

• High school diploma or equivalent.
• Knowledge and experience in the use of e-mail (i.e. Outlook,Office 365, etc.) functions including electronic calendaring.
• Effective oral and written communication skills.
• Excellent organizational and time management skills.
• Ability to coordinate projects, multitask, and workindependently, as well as independently set priorities to meet thedemands of the position.
• Possess an attention to details and timelines/due dates despitefrequent interruptions.
• Ability to meet and work effectively with students, parents,and people across multiple levels of the organization.
• Ability to use discretion and good judgment regardingconfidential information.

Preferred Qualifications

• Ability and willingness to maintain and enhance professionalcompetencies by participating in professional developmentworkshops, seminars, and training sessions.
• Ability to plan, assign, and supervise the work of others(student supervision).
• Functional expertise with PeopleSoft Student Information.
• Knowledge of the Financial Aid programs, processes,regulations, etc.
• Experience working in a highly regulated environment.

Your benefits add an additional 40%+ to the overall financialpackage from the university.

• Paid vacation for 12-month positions.
• Excellent flexible health insurance with low co-pays and goodcoverage.
• Paid holidays and paid sick days.
• After 5 years of employment, you become vested in ourretirement system which ensures income post-career.
• Benefits atUWLare highly competitive with local industry andsome of the strongest in state and nation.

Benefit eligibility is determined at the point of hire. Thisinformation is provided for illustrative purposes only. Benefitsare also pro-rated based on the appointment percentage.

UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, age, pregnancy, disability,status as a protected veteran, or any other bases protected byapplicable federal or State law and UW System policies. We arecommitted to building a workforce that represents a variety ofbackgrounds, perspectives, and skills, and encourage all qualifiedindividuals to apply.