Financial Aid Advisor I

tamus; Stephenville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Tarleton State University seeks a Financial Aid Advisor I to counsel students and families on financial aid options, assist with FAFSA/TASFA completion, and support outreach efforts at on-campus and virtual events.

The role performs daily communications via phone, email, and in person, while staying current on federal and institutional policies governing aid. Some travel to Fort Worth campus may be required.

Qualifications

• Bachelor's degree or equivalent required.
• Excellent customer service and communication skills.
• Ability to meet deadlines and maintain accuracy.

Responsibilities

• Counsels students and families on financial aid information.
• Responds to emails and inquiries about financial aid.
• Outreach to assist students with FAFSA/TASFA completion.
• Represents the Office of Financial Aid at events and orientations.
• Maintains knowledge of federal, state, and institutional policies related to financial aid.

Skills

Customer service

Interpersonal communication

English proficiency

Time management

Teamwork

Education

Bachelor's degree

Tools

MS Word

MS Excel

Job description

Financial Aid Advisor I

Agency: Tarleton State University

Department: Financial Aid Client and Texan Services

Proposed Minimum Salary: Commensurate

Job Location: Stephenville, Texas

Job Type: Staff

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Financial Aid Advisor I in the Office of Financial Aid . As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives-on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco , along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville , where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located-on campus or online-you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

Important Immigration Information

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

The Financial Aid Advisor I, under direction of Assistant Director of Client Services, counsels and provides student financial aid and scholarship information to prospective and currently enrolled students and their families via phone, email, and appointments. Conducts outreach to assist students with completion of FAFSA/TASFA and outstanding financial aid requirements. Assists in facilitating workshops and presentations on and off campus to groups regarding financial aid and scholarships. Serves as Campus Security Authority (CSA).

Work hours: Mon-Fri; 8 AM-5 PM or as work requirements indicate. Some Saturday and evening events are required. Some travel to Fort Worth campus as required.

Duties and Responsibilities

• Counsels students and parents on financial aid information relevant to the individual student situation
• Monitors the office email and responds to student and parent emails requesting financial aid information
• Responds to questions and counseling needs in-person, by phone, virtually, and email means from currently enrolled students, prospective students, and parents
• Conducts outreach for the Office of Financial Aid to assist students with financial aid completion
• Assists prospective and current students with their verification process
• Works at Texan Services as needed when short-staffed per the Assistant Director
• Assists with the intake of verification documents, special circumstance appeals, TASFA applications, and other financial aid documentation
• Assists with the review of Satisfactory Academic Progress Appeals
• Maintains knowledge of federal, state, and institutional policies, procedures, and regulations pertaining to financial aid
• Represents the Office of Financial Aid at events and orientations to assist prospective and current students
• Performs other duties as assigned

Minimum Requirements

• Education and Experience: Bachelor's degree or an equivalent combination of education and experience
• Knowledge, Skills and Abilities: Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service mindset
• Working knowledge of word processing and spreadsheet programs
• Ability to work individually or as a team in a dynamic organization
• Strong interpersonal communication skills
• Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions
• Ability to organize and make decisions
• Ability to work well under pressure
• Ability to use tact, diplomacy and judgment in dealing with all customers
• Ability