Financial Aid Advisor

UKG - ATS; Metairie (LA); Hybride; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan with company 


Résumé du poste

Herzing University is seeking a Financial Aid Advisor to support students at its New Orleans campus. The role involves counseling on financial aid, processing awards, and guiding students through FAFSA and funding options. On-the-job training and growth opportunities are provided.

Responsibilities include managing a student caseload, outreach for required documents, and revising awards as schedules change. Strong customer service and MS Office skills are essential.

Qualifications

• Strong customer service and attention to detail required.
• Excellent organizational and time management skills expected.
• Proficiency with MS Office (Word, Excel, Outlook) required; familiarity with CampusNexus and Regent preferred.

Responsabilités

• Meet with new students to understand funding needs and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review documents and finalize financial aid awards.
• Provide gap funding options and guidance to meet students' financial needs and educational goals.
• Counsel students on financial literacy and responsible borrowing.

Connaissances

Customer service

Organization

Time management

Critical thinking

MS Office

CampusNexus

Regent

Title IV knowledge

Outils

CampusNexus

Regent

Description du poste

Overview:

A40-hourschedule will bedeterminedbased on business needs Monday-Friday between 8am and 5pm with one later shift, scheduled until 7pm. There will be the occasional need for weekend hours. This role will be on-site at the New Orleans campus, supporting Herzing University's South Region.

The Financial Aid Advisor supports Herzing University’s mission through administration of financial aid funding for the University’s students. This role requires strong customer service and attention to detail. This individual may work directly with students, providing counseling and assistance on all aspects of the financial aid process, or the individual may work to package, process, and award financial aid funds. Financial Advisors receive onboarding support through our On-the-Job Training Program and have opportunity for growth by means of our Career Pathways.

Requirements:

• Great customer services skills and experience.
• Excellent organizational and time management skills.
• Excellent critical thinking skills.
• Exceptional knowledge of Microsoft Office including Word, Excel and Outlook.
• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration/VA certifying official preferred.

Compensation

Compensation is determined based on the qualifications, experience and circumstance of each hire.

We offer a comprehensive benefits package:

• Tuition waiver and reimbursement program
• Health insurance
• Paid time off
• Retirement savings plan with company match

The hourly pay range for this position is $20.54 to $24.16 (Associate level) or $21.74 to $25.58(Advisor level).

Responsibilities:

• Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
• Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
• Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
• Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
• Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.
• Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect.It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university’s practice to recruit and hire without discrimination because skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.