Financial Access Specialist Lead

FHLB Des Moines; Seattle (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

UW Medicine Montlake is seeking a Financial Access Specialist Lead to drive patient financial clearance activities within the FACT team. The role focuses on interviewing and training staff, ensuring policy compliance, and coordinating with payors for authorizations and eligibility verification.

Responsibilities include leading projects, monitoring procedures, and communicating effectively with internal customers to resolve insurance and payment challenges.

Qualifications

• High School diploma or GED certificate plus three years of experience in a medical office setting.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Interview applicants and orient new employees to the department.
• Review and correct the work of others for compliance with procedures.
• Monitor and evaluate policies; recommend changes as needed.
• Lead special project work and training activities.
• Attend education workshops to stay current with hospital practices and payer requirements.
• Verify patient eligibility and benefits in Epic auth/cert.
• Document progress of each case in Epic auth/cert and coordinate with payors.

Skills

Medical office experience

Interpersonal skills

Attention to detail

Education

High School diploma or GED

Equivalent education/experience

Job description

Job Description

UW Medical Center Montlake's Roosevelt Clinic Center for Reproductive Services has an outstanding opportunity for a Financial Access Specialist Lead.

WORK SCHEDULE

40 hours per week Days

DEPARTMENT DESCRIPTION

UW Medicine Patient Financial Access Services Department - Financial Access Clearance Team (FACT)

PRIMARY JOB RESPONSIBILITIES

• Participate in interviewing applicants and training and orienting new employees to department
• Review and correct the work performed by others for compliance with established procedures
• Monitor and evaluate policies and procedures; recommend changes as necessary
• Participate in and/or lead special project work
• Attend continuing education workshops and other training activities to keep up to date with current hospital practices and payer requirements
• Review scheduled appointments through patient work queue
• Obtain insurance authorizations through assigned payer administrators
• Verifying/document patients' eligibility and benefits in Epic auth/cert
• Document progress of each case in Epic auth/cert
• Refer uninsured patients for Medicaid/Charity eligibility screening
• Prepare estimates of fees upon request from Patient Care Consultants
• Review payment options with patients
• Keeps daily productivity log as assigned
• Provides internal customers on-going status of inpatient/outpatient authorization by payor
• Collect payments
• Process payments using cash drawer in Epic
• Call patients to provide overview of limited medical benefits and Out-of-Pocket cost
• Prepare and/or facilitate the coordination of Notice of Non-Coverage forms for patient signature
• Call referring providers to obtain referrals or to initiate authorization
• Provides internal customers on-going status of inpatient/outpatient authorization from the payor for surgery
• Coordinates and explains options to patients related to potential financial responsibilities including Financial Assistance, possible Medicaid eligibility, financial implications of proceeding with or without authorizations, and in and out-of‑network ramifications
• Confer with health services manager if coverage status is unclear or other information unclear
• Interpret hospital's policies, procedures and services to patients, Financial Access Specialists, inter/intra-hospital departments and community facilities.

REQUIREMENTS

• High School diploma or GED certificate plus three years of experience in a medical office setting.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation, Benefits and Position Details

Pay Range Minimum: $26.38 hourly

Pay Range Maximum: $37.73 hourly

Other Compensation: - Benefits:

Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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