Financial Access Specialist 1

University of Washington Medical Center; Seattle (WA); On-site; USD 46,000 - 66,000; Part time

Job summary

University of Washington Medical Center is seeking a Patient Financial Counselor - Front Desk Patient Support for an onsite 16-hour-per-week role at Harborview Medical Center. You will act as a patient advocate, schedule counseling with funding options, and support financial assistance front-desk processes.

The position emphasizes excellent communication with patients and internal teams, handling insurance clearance efficiently, and upholding patient privacy.

Qualifications

• High school diploma or GED required.
• One year of experience in a medical office setting.
• Equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

• Schedule patients and determine appropriate financial assistance opportunities.
• Manage all aspects of UW Medicine’s Financial Assistance front-desk processes.
• Appropriately access patient’s needs and potential funding.
• Document the progress of each case in Epic notes.
• Act as a liaison to the billing department.
• Demonstrates knowledge and understanding of patient privacy rights.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only.

Skills

Customer service

Communication skills

Front desk support

Education

High school diploma or GED

Equivalent combination of education and experience

Job description

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor - Front Desk Patient Support.

WORK SCHEDULE

• 40% FTE (16 hours per week)

• Variable Shift

• Onsite position at Harborview Medical Center

POSITION HIGHLIGHTS

• Act as patient advocate, independently review patient concerns for appropriate action, provide scheduling for counseling with funding options; perform work that supports the patient financial services and patient relations goals of the hospital

• Provide prompt and courteous insurance clearance service using your excellent communication skills with internal and external customers

• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

DEPARTMENT DESCRIPTION

• The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) functions in assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.

• Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls

PRIMARY JOB RESPONSIBILITIES

• Schedule patients and determine appropriate financial assistance opportunities

• Manage all aspects of UW Medicine’s Financial Assistance front-desk processes

• Appropriately access patient’s needs and potential funding

• Document the progress of each case in Epic notes

• Act as a liaison to the billing department

• Demonstrates knowledge and understanding of patient privacy rights

• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only

REQUIREMENTS

• High school diploma or GED certificate

• One year of experience in a medical office setting

• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Compensation, Benefits and Position Details

Pay Range Minimum:

$46,344.00 annual

Pay Range Maximum:

$66,264.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Shift:

Alternate Work Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

40.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.