Finance Verification Specialist (Remote Eligible)

RiseMe; Rothschild (WI); On-site; USD 25,000 - 26,000; Full time

Job summary

Foundation Finance Company is seeking a Verification Specialist I to complete calls with applicants and dealers, verify accuracy of information, and advance the financing process.

You will identify issues, report risks, and guide resolution of verification questions while handling inbound and outbound dealer calls. The role requires call center experience and strong computer skills, with one evening shift and one Saturday every seven weeks.

Qualifications

• Two years of call center or customer service experience required.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills
• Strong attention to detail
• Professional phone presence and excellent verbal and written communication skills
• One evening shift until 9pm and 1 Saturday shift 8-4pm every 7 weeks

Responsibilities

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and elevate verification or risk related issues to management.

Skills

Call center experience

Customer service

MS Office

Typing speed

Attention to detail

Verbal and written communication

Evening/Saturday shifts

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company is seeking a Verification Specialist I to complete calls with applicants and dealers, verify accuracy of information, and advance the financing process.

You will identify issues, report risks, and guide resolution of verification questions while handling inbound and outbound dealer calls. The role requires call center experience and strong computer skills, with one evening shift and one Saturday every seven weeks.