Verification Specialist - Bilingual

RiseMe; Rothschild (WI); On-site; USD 25,000 - 26,000; Full time

Job summary

Foundation Finance Company is seeking a Verification Specialist I to complete calls with applicants and dealers, verify accuracy of information, and advance the financing process.

You will identify issues, report risks, and guide resolution of verification questions while handling inbound and outbound dealer calls. The role requires call center experience and strong computer skills, with one evening shift and one Saturday every seven weeks.

Qualifications

• Two years of call center or customer service experience required.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills
• Strong attention to detail
• Professional phone presence and excellent verbal and written communication skills
• One evening shift until 9pm and 1 Saturday shift 8-4pm every 7 weeks

Responsibilities

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and elevate verification or risk related issues to management.

Skills

Call center experience

Customer service

MS Office

Typing speed

Attention to detail

Verbal and written communication

Evening/Saturday shifts

Tools

Word

Excel

Internet

Email

Job description

Verification Specialist I Description & Duties:

The Verification Specialist I’s complete calls with applicants and dealers to verify accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and risk related activity. They must identify and report potential issues that arise during the verification process, assisting dealers & customers on how to resolve verification issues.

Pay Range

USD $18.00 - USD $19.00 /Hr.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and elevate verification or risk related issues to management.

• Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.

• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
• Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Two years of call center or customer service experience required.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills
• Strong attention to detail
• Professional phone presence and excellent verbal and written communication skills
• One evening shift until 9pm and 1 Saturday shift 8-4pm every 7 weeks

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.