Finance Systems & Process Optimization Manager

Continental Events; Sterling Heights (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Wellness Programs

Additional Perks

Job summary

Continental Events in Michigan is seeking a Product Manager for Financial Systems to own the ERP, accounting platforms, and integrations. You will translate business strategy into roadmaps, define requirements, and drive improvements with Finance, IT, and Operations.

The role includes hands-on system administration, mentoring junior team members, and ensuring data integrity, auditability, and compliance. It offers a hybrid work setup across Sterling Heights and Troy with occasional travel.

Qualifications

• Bachelor’s degree in IT, Business, Finance, Accounting, or related field (or equivalent).
• 4–7+ years of experience in financial systems, business applications, or product management.
• Strong understanding of financial processes (GL, AP/AR, reporting, reconciliations).
• Experience with ERP systems or financial platforms (Sage preferred, Workday, NetSuite, Oracle, Dynamics).
• Experience with data/reporting tools (Power BI, SQL, etc.).
• Experience supporting audits or compliance processes.
• Experience owning systems or products from intake through delivery and support.
• Proficiency with Jira or similar tools for backlog and delivery management.
• Excellent communication skills across technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with SaaS systems, integrations, and reporting tools preferred.

Responsibilities

• Own end-to-end lifecycle of financial systems (ERP, accounting, reporting, POS integrations).
• Define and execute product roadmaps aligned with Finance and business goals.
• Balance operational support, enhancements, and strategic initiatives.
• Define KPIs and metrics for system performance, accuracy, and adoption.
• Partner with Finance, Accounting, Operations to understand workflows and pain points.
• Translate business requirements into user stories and configurations.
• Ensure data integrity, auditability, and compliance.
• Lead sprint planning, backlog grooming, and cross-functional coordination.
• Oversee testing, data validation, and post-release support.
• Liaise between Finance, IT, Operations and external vendors.

Skills

ERP systems

Finance knowledge

Product management

Data analysis

Stakeholder management

Jira

Power BI

SQL

SaaS integrations

Process improvement

Education

Bachelor’s degree in IT/Business/Finance

Tools

Power BI

SQL

Sage

Workday

NetSuite

Oracle

Dynamics

Jira

Job description

A Taste Of Who We Are

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Core Values

• We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests’ needs so they can count on memorable experiences every time.
• We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• We hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
• We are forward‑thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

Job Overview

This role will act as a Product Manager for Financial Systems, and will be responsible for the ownership, direction, and continuous improvement of finance systems (accounting platforms, Sage, integrations). The Product Manager translates business strategy into actionable product roadmaps, system enhancements, and operational improvements, while ensuring solutions are reliable, scalable, and user‑friendly. The role also provides people leadership through mentoring, coaching, and developing Product Administrators and junior team members.

Responsibilities

• Own the end‑to‑end lifecycle of financial systems (ERP, accounting platforms, reporting tools, POS integrations, etc.)
• Define and execute product roadmaps aligned with Finance and business objectives.
• Balance operational support, enhancements, and strategic initiatives to maximize business value.
• Define KPIs and success metrics related to system performance, financial accuracy, and user adoption.
• Partner with Finance, Accounting, and Operations teams to understand workflows, reporting needs, and pain points.
• Analyze financial processes (GL, AP/AR, billing, reporting, reconciliations) and identify system optimization opportunities.
• Translate business requirements into user stories, workflows, and system configurations.
• Ensure data integrity, auditability, and compliance within financial systems.
• Support financial reporting, data validation, and reconciliation processes.
• Provide hands‑on administration, configuration, and support for financial and related SaaS systems.
• Troubleshoot system issues and coordinate resolution with IT and vendors.
• Manage system upgrades, releases, and enhancements.
• Maintain system documentation, data mappings, and process flows.
• Support user access, roles, and security governance.
• Manage backlog, prioritization, and delivery using Jira or similar tools.
• Lead sprint planning, backlog grooming, and cross‑functional coordination.
• Oversee testing (UAT), data validation, and post‑release support.
• Manage dependencies, risks, and change impacts across teams.
• Act as primary liaison between Finance, IT, Operations, and external vendors.
• Communicate system changes, priorities, and impacts effectively to stakeholders.
• Provide day‑to‑day leadership, mentoring, and coaching to Product Administrators or junior product team members.
• Support onboarding, skill development, performance feedback, and career progression for team members.
• Set clear expectations, delegate effectively, and foster accountability and collaboration.
• Partner with vendors on roadmap alignment and issue resolution.
• Training, Adoption & Continuous Improvement.
• Develop and deliver system training and user support.
• Drive adoption of new features and process improvements.
• Identify opportunities to simplify workflows and improve efficiency.
• Promote a culture of ownership, accountability, and continuous improvement.
• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Business, Finance, Accounting, or related field (or equivalent experience).
• 4–7+ years of experience in financial systems, business applications, or product management roles.
• Strong understanding of financial processes (GL, AP/AR, reporting, reconciliations).
• Experience with ERP systems or financial platforms (Sage preferred, Workday, NetSuite, Oracle, Dynamics).
• Background in Finance, Accounting, or Financial Systems Analysis.
• Experience with data/reporting tools (Power BI, SQL, etc.).
• Experience supporting audits or compliance processes.
• Experience owning systems or products from intake through delivery and support.
• Strong analytical and problem‑solving skills with attention to data accuracy.
• Experience gathering requirements and translating them into technical solutions.
• Proficiency with Jira or similar tools for backlog and delivery management.
• Excellent communication skills across technical and non‑technical stakeholders.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience working with SaaS systems, integrations, and reporting tools preferred.

Location(s) & Logistics

• Prolonged periods of sitting at a desk and working on a computer.
• The role will be hybrid with locations in Sterling Heights and Troy.
• Occasional Travel is required for this role to visit customer sites and warehouses.

Benefits

We offer a range of benefits for eligible team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.