Vehicle Operations Support Specialist II (Manheim)

Cox Enterprises; Tolleson (AZ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement/leave options

Jury duty/volunteer/military/parental休

Job summary

Cox Automotive in Tolleson, AZ is seeking a Vehicle Operations Support Specialist to drive repair flow and deliver exceptional client experiences across multiple locations.

You will track progress, coordinate with maintenance and procurement, and ensure accurate data, reporting, and compliance with SOPs while promoting service excellence and safety.

Qualifications

• 5 years' experience in operations or related field.
• High School Diploma or GED.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Track repair progress, monitor timelines, and communicate updates to clients and teams.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work.
• Cultivate and maintain relationships with commercial account representatives, major clients, and vendors.
• Coordinate with procurement and parts suppliers to verify pricing, availability, and sourcing of materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.

Skills

Operations experience

Client service

Team leadership

Communication

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

The Vehicle operations support specialist plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends, coordination, and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.

What You’ll Do:

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive's suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Minimum Qualifications

• Proven experience in operations, client service, and team leadership within the automotive or auction industry.
• Strong understanding of cosmetic and mechanical repair processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities across remote and physical locations.
• Commitment to safety and continuous improvement.
• High School Diploma/GED and 5 years' experience in a related field.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong organizational skills required.
• Good computer software skills necessary. Must possess proficient Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.

USD 16.59 - 24.86 per hour

Compensation:

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets