Finance Operations Associate, Reconciliation

Capital One National Association; McLean (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Capital One Travel is seeking a Finance Operations Associate to support reconciliation and financial health across Flights, Hotels, and Cars. You will collaborate with Senior team members and partner with Product Operations, Customer Service, and Finance to ensure accurate financial workflows and operational reporting.

The role emphasizes analytical capability, attention to detail, and a customer-focused, data-driven mindset, with opportunities to engage in automation and AI-powered tooling

Qualifications

• Analytical mindset with attention to detail.
• Data-driven approach to problem solving.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Support day-to-day reconciliation and exception-management workflows across Flights, Hotels and Cars.
• Assist with ARC and IAR reconciliation tasks to ensure financial accuracy and compliance.

Job description

As a Finance Operations Associate supporting Reconciliation, you’ll help support the operational and financial health of Capital One Travel across Flights, Hotels, and Cars. You’ll alongside Senior members of the Finance Operations Reconciliation team and partner with Product Operations, Customer Service, Commercial teams, Finance, technology teams, travel providers, and other internal stakeholders to help ensure accurate financial workflows, reconciliation processes, operational reporting, and exceptional customer experiences across Capital One Travel products.

In this role, you’ll support day-to-day reconciliation and financial operations across multiple travel products. This may include comparing booking, servicing, payment, settlement, provider, and internal financial data; identifying and investigating discrepancies; supporting exception management; and helping ensure financial activity is complete and accurate.

You will support processes related to airline debit memos (ADMs), airline credit memos (ACMs), Airline Reporting Corporation (ARC) and Interactive Agent Reporting (IAR) reconciliation, manual operational workflows, reporting, and servicing investigations. You’ll help support operational controls and financial accuracy while contributing to initiatives focused on automation improvements, process documentation, operational reporting, and workflow efficiency.

You’ll contribute to operational investigations, reconciliation efforts, escalation tracking, and financial issue resolution while partnering with cross-functional teams to support operational excellence and continuous improvement efforts. This role is ideal for someone who is analytical, detail-oriented, technically curious, customer-focused, data-driven, has a strong bias for action, and excited to grow within a fast-paced travel technology environment.

As part of the team’s continued evolution, you’ll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform.

What You’ll Do

• Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars
• Assist with ARC and IAR reconciliation tasks to help ensure financial accuracy, operational compliance, and reduce financial losses across the flights platform